Notifications from Aflac

Notifications from Aflac

We care about Aflac’s policyholders affected by recent weather:

To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

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Press Releases

The Aflac Duck Attempts Yoga In New Television Commercial
One Path to Inner Peace is Getting Claims Paid Fast; Supplemental Insurance Can Help Alleviate the Stress of a Major Medical Emergency

COLUMBUS, Ga., Aug. 5, 2014 /PRNewswire/ -- Aflac, the leading provider of voluntary insurance in the United States, will debut its newest television commercial, "Duck Does Yoga" today. It will first appear on air during the CMA Music Festival tonight at 8 p.m. EDT on ABC.

The commercial continues Aflac's campaign of contrasting activities that the Duck doesn't perform well to how quickly the company pays claims – often in just four days. In the latest installment, the lively Duck finds himself quite out of place in a serene yoga studio.

"When someone experiences a serious illness or injury, it's often followed by a series of stressful moments including missing work and receiving unplanned medical bills," said Michael Zuna, executive vice president and chief marketing officer at Aflac. "During these situations, time is of the essence. Aflac customers have peace of mind knowing that not only will Aflac be there for them when they need it most, but our cash benefits will be there quickly – often in four days."

The "Duck Does Yoga" ad opens with calming music playing as yoga students begin their class with deep breaths in and out. The tranquil scene is quickly interrupted by the Duck loudly exhaling, "Aaa-flaaaac." After a few puzzled glances around the room, the instructor continues through a series of poses that the Duck attempts to perform.

One student eventually comments to a friend that the Duck is "not that great at yoga." The friend agrees, but adds that when she slipped a disk, Aflac paid her claim in less than four days. Impressed at how quickly Aflac pays claims, the women realize that while the Aflac Duck might not be great at yoga, he'll bend over backwards to help Aflac pay claims quickly so policyholders can focus on recovering from injury or illness without worrying about their finances. 

To keep up with the Duck's latest adventures, fans can follow the Aflac Duck on Facebook and Twitter. To download a copy of "Duck Does Yoga," please click here.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For nearly six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leading provider of voluntary insurance at the worksite. In Japan, Aflac is the number one life insurance company in terms of individual policies in force. Aflac individual and group insurance products help provide protection to more than 50 million people worldwide. For eight consecutive years, Aflac has been recognized by Ethisphere magazine as one of the World's Most Ethical Companies. In 2014, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 16th consecutive year. Also, in 2014, Fortune magazine included Aflac on its list of Most Admired Companies for the 13th time, ranking the company number one in the life and health insurance category. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac, visit aflac.com or espanol.aflac.com.

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Analyst and investor contact – Robin Y. Wilkey, 706-596-3264 or 800-235-2667, fax: 706-324-6330 or rwilkey@aflac.com

Media contact – Kip Havel, 706-243-5543 or mediarelations@aflac.com

SOURCE Aflac