To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Update regarding June 2025 security incident. View notification
COLUMBUS, Ga., May 18, 2015 /PRNewswire/ -- Aflac, the leading provider of voluntary insurance at the work site in the United States, will premiere its newest television commercial, "Duck Salon," during the season finale of "Dancing with the Stars," which airs tomorrow night at 9 p.m. EDT on ABC Network.
The commercial continues the company's campaign highlighting how the Aflac Duck isn't good at everything, but he is the best at paying claims fast, especially with Aflac's new One Day PaySM initiative. In the newest edition, the Aflac Duck attempts to play the part of stylist in a hair salon. Download a copy of "Duck Salon."
"In today's world, unexpected mishaps occur every day – whether it's an unfortunate haircut, or a more serious accident or illness," said Keith Pellerin, vice president of product management and innovation at Aflac. "While the Aflac Duck helps present our message in a lighthearted and entertaining way, we want consumers to know that no matter how big or small the claim, Aflac's priority is to get cash benefits to our policyholders quickly – now in as little as just one business day. This means our customers can focus on recovering without worrying about their finances."
In "Duck Salon," the Aflac Duck is shown shaving and snipping away at his clients' hair. One by one the salon chairs turn to reveal the eccentric hair styles his clients received, including a spiked mohawk with shaved sides and a row of cut-out paper dolls. As the clients react with horror and shock, two women observing the Aflac Duck's work from under the dryers discuss how one mistakenly believed that he was the best hair stylist.
The second woman under the dryer corrects the first saying, "Oh, he's a horrible stylist. But, he's the best at paying claims fast." She later adds, "He paid mine in just one day." The first woman is so impressed with Aflac's new One Day PaySM promise that she overlooks the horrible hairdos, including her neighbor's which becomes a nest where the Aflac Duck perches as the commercial closes.
Styled by the Duck on Social Media
Fans of the Aflac Duck on Facebook, Twitter and Instagram will get to see even more of the Aflac Duck's creative hair styling in the coming months. He may not have passed beauty school, but the Aflac Duck is a brilliant beauty school hair model and will show off several iconic styles of his own online.
The Aflac Duck also will invite his followers to snap a selfie and post it on Twitter using the hashtag #DuckSalon for a chance to see what inventive hairdo he would give them. In one day – the average amount of time it takes Aflac to process most individual claims – the Aflac Duck will tweet select images back to a few lucky fans showing them their new look, styled by the Duck.
Though he is mainly known for one hairstyle – neatly combed white feathers – the Aflac Duck understands that some of his fans have furry friends at home who aren't always dressed the part. As a fun extension of the "Duck Salon" commercial, the Aflac Duck will ask followers to send him entertaining pictures of their pets' creatively groomed locks. The Duck will select his favorite submissions to share with his entire online community.
To learn more about these social media initiatives, fans can follow the Aflac Duck on Facebook, Twitter and Instagram. For more information on One Day PaySM, only by Aflac, visit aflac.com/onedaypay.
About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leading provider of voluntary insurance at the work site. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is a leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac individual and group insurance products help provide protection to more than 50 million people worldwide. For nine consecutive years, Aflac has been recognized by Ethisphere magazine as one of the World's Most Ethical Companies. In 2015, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 17th consecutive year. Also, in 2015, Fortune magazine included Aflac on its list of Most Admired Companies for the 14th time, ranking the company No. 1 in innovation for the insurance, life and health category. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or espanol.aflac.com.
Media contact – Kip Havel, 706.243.5543 or mediarelations@aflac.com
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SOURCE Aflac
