Notifications from Aflac

Notifications from Aflac

To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Tuesday, June 17, 2024, through Monday, Dec. 2, 2024.
  • Postpone cancelations and non-renewals from Tuesday, June 17, 2024, through Monday, Dec. 2, 2024.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles through Monday, Dec. 2, 2024.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims through Monday, Dec. 2, 2024.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


To help provide relief for Oregon policyholders residing in the state that have been affected by the wildfires, Aflac will provide a premium grace period starting July 12, 2024, and ending Nov. 11, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


 

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, and San Bernardino counties affected by wildfires, Aflac will provide a premium grace period starting Sept. 5, 2024, and ending Nov. 11, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for California policyholders residing in Lake County affected by wildfires, Aflac will provide a premium grace period starting Sept. 8, 2024, and ending Dec. 2, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Tennessee policyholders Aflac will provide a premium grace period starting Sept. 26, 2024, and ending Nov. 25, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. As further protection, insurance professionals licensed in other states, but not holding Tennessee licenses will be permitted to assist Aflac policyholders. Agents must contact Tennessee Department of Insurance for permission on a case-by-case basis for this accommodation. Aflac will provide a replacement copy of the policy upon request by the policyholder.


To help provide relief for North Carolina policyholders Aflac will provide a premium grace period starting Sept. 27, 2024, and ending Nov. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Florida policyholders Aflac will provide a premium grace period starting Sept. 26, 2024, and ending Nov. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Georgia policyholders Aflac will provide a premium grace period starting Sept. 24, 2024, and ending Nov. 25, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for South Carolina policyholders Aflac will provide a premium grace period starting Sept. 25, 2024, and ending Nov. 25, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Florida policyholders Aflac will provide a premium grace period starting Oct. 5, 2024, and ending Dec. 10, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To provide relief for New Mexico policy/certificate holders residing in Chavez County and affected by the severe flooding, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Saturday, Oct. 19, 2024, through Tuesday, Feb. 18, 2025.
  • Postpone cancelations and non-renewals from Saturday, Oct. 19, 2024, through Tuesday, Feb. 18, 2025.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles through Tuesday, Feb. 18, 2025.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims through Tuesday, Feb. 18, 2025.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


To help provide relief for California policyholders residing in Siskiyou County affected by wildfires, Aflac will provide a premium grace period starting July 3, 2024, and ending Dec. 31, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for California policyholders residing in Sierra County affected by wildfires, Aflac will provide a premium grace period starting Sept. 2, 2024, and ending Dec. 31, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for California policyholders residing in Ventura County affected by wildfires, Aflac will provide a premium grace period starting Nov. 6, 2024, and ending Jan. 07, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.

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Press Releases

A Family, A Beloved Nurse and Optimism are Honored for Fighting Childhood Cancer
Aflac Duckprints Campaign Soars to Dayton to Celebrate Families and Friends Who Make a Difference

DAYTON, Ohio, Sept. 29, 2015 /PRNewswire/ -- Aflac, the leading provider of voluntary insurance at the work site in the United States, today honored heroes who have left a giant footprint in the fight against childhood cancer. The event was part of the company's Duckprints campaign, a national celebration of individuals and groups who leave their footprints in the fight against childhood cancer.

The Aflac Duckprints campaign flew into Dayton Ohio today to honor a family, a civic group and a beloved nurse for their hard work in fighting childhood cancer.Left to right back -- host Cheryl McHenry, Dr. Adam Mezoff, Aflac Associate Susan SavardaLeft to right front -- Honorees Nancy Lehren of the Optimist Club, Nurse Robbie Mirisciotti, and Colin & Maureen Beach

The honorees were 14-year-old cancer patient Colin Beach and his mother Maureen Beach, who while fighting numerous bouts with childhood cancer shared their experience to raise money for other cancer patients; Dayton Children's Hospital pediatric cancer nurse Robbie Mirisciotti, RN, a 20-year veteran caregiver who is known and loved by thousands of children and families who have experienced her care; and the Centerville Noon Optimist Club, a fellowship of people who have donated nearly $100,000 to Dayton Children's Hospital for children battling cancer.

"Since beginning the Duckprints program in 2013, Aflac has had the privilege of honoring people from coast to coast and in middle America," Aflac Foundation President Kathelen Amos said. "At every stop, we are amazed by those like Colin, Maureen, Robbie and the Centerville Noon Optimist Club that focus on others, even when on many days no one would blame them for thinking of themselves. They are selfless ambassadors of the Duckprints Award, and we are proud to acknowledge their courage and grace today in their hometown of Dayton."

According to the American Cancer Society, the five-year survival rate for childhood cancer today exceeds 80 percent compared to less than 60 percent in the mid-1970s. And while cancer remains the most prevalent cause of death by disease for children, only a small percentage of government cancer funding goes toward childhood cancer. Aflac recently celebrated a major milestone, having contributed more than $100 million to assist in improving the treatment and research for childhood cancer. Each month, Aflac's independent sales associates contribute nearly $500,000 from their commission checks to this cause.

"Dayton Children's Hospital is proud to have some of the most valiant warriors in the fight against pediatric cancer be recognized with Aflac DuckPrints Awards," said Debbie Feldman, president and CEO of Dayton Children's Hospital. "Each of these honorees puts his or her heart and soul into providing comfort for sick children; to raising awareness about the need children's hospitals have for treating kids with cancer and to fighting this disease day in and day out. Dayton Children's, like Aflac, is committed to providing outstanding care for children and families battling pediatric cancer. These awards are a celebration of those who selflessly work to make a difference in the lives of children." 

In addition to conducting Duckprints celebrations across the nation, Aflac is calling on unsung heroes across America to become active in the cause. The company is donating $2 for any Duckprints-related social actions taken on social media, including:

Twitter - $2 for any tweet using the hashtag #Duckprints or for retweets of Duckprints-related tweets.
Facebook - $2 for any share of specific posts related to Duckprints or using #Duckprints.
YouTube - $2 per view of the Duckprints videos on YouTube.
Instagram - $2 for every post using the hashtag #Duckprints.

Aflac also created a website (aflacduckprints.com) that enables users to nominate unsung heroes in their community who have made a difference in the lives of children and families facing cancer. People can follow the Aflac Duck on his journey to hospitals around the country honoring those who have made a difference in the fight against childhood cancer. In addition, merchandise such as plush Aflac ducks and Duckprints-related T-shirts, slippers and other items will be available for purchase at aflacduckprints.com, with all of the net proceeds going toward the treatment and research of childhood cancer. 

About Duckprints Award recipients Colin and Maureen Beach
Every mother and child share a bond, but Colin and his mom Maureen Beach are bonded together not only in love, but in battle - in a war on cancer. When he was only 5 months old, they discovered Colin had a rare cancer that caused 11 tumors in his eyes. This would leave him blind in his left eye. 

Colin was missing a portion of a chromosome that helped his body fight cancer, so he developed a second rare cancer, this time in his soft tissue. With chemotherapy being too tough a treatment for his body to handle and radiation more likely to trigger other cancers, Colin's only option was surgery. He has had more surgeries in his short 14 years than most adults ever have – his family stopped counting at 30. 

Through it all, Maureen has been his shield and his sword, never giving up. It is the oath she took as a mother holding her child with cancer – to fight, be his advocate, find the best care, make every decision with the best possible information and never look back.

What Colin has lost in sight he has gained in strength of will and the size of his heart. He became an ambassador for Dayton Children's Hospital, sharing his story to encourage others in their fight against cancer. Sharing his story also resulted in a $5 million donation toward a new patient tower at Dayton Children's that will house a state-of-the-art center specially equipped to accommodate the special needs of children in their crusade against cancer.

Colin has also furthered cancer research by letting doctors and residents study the progression of his disease in hopes of helping other children survive. He is passionate about working to make life more comfortable for children all over the world and has inspired others to do the same: from those on his swim team to those he led as student council president.

While this will be a lifelong battle for Colin and his mom, they face it with determination and dedication to each other. They are lighting the way on the path of battling cancer, hoping to make the journey easier for any child who must follow in their footsteps.

About Duckprints Award recipient Robbie Mirisciotti, RN
Don't be afraid to give your heart. As a pediatric cancer nurse at Dayton Children's Hospital, registered nurse Robbie Mirisciotti lives those words of advice. She remembers almost every child she's ever helped through the difficult diagnosis of cancer. She can recall their family's names and the quirky little details that make every child unique – such as which stuffed animal a boy liked to hold during chemo or how a little girl would go "grocery shopping" for the medications she needed. Thousands of children have met and loved Robbie in her 20 years in the department, and each one holds a special place in her memory – and in her heart. 

This is Robbie's calling – to walk with a family through their crisis. It is an intense relationship and not one that can be done in half measures. She connects with the child to offer the individualized care that will make all the difference. She is honored by the trust they place in her and is always up for the challenge of guiding them on their path.

With constant research, Robbie knows there is always hope that around the corner or with the next trial, a major breakthrough could help her kids. Her competitive spirit encourages her kids and their families to face their challenges head-on. Her reserve of strength allows a family to make the right choices for them and their child. By welcoming every child and family with an open heart, it grows stronger and better able to support the next child and family who may need her resilience, compassion and love.

About Aflac Duckprints Award recipient the Centerville Noon Optimist Club
Fighting cancer is a journey, not an event. It's a trial that tests your endurance, commitment and determination to defeat this disease. There are days that you feel your spirit lagging and your strength waning. It is on those days you need the spark of a smile, the gift of a grin. You need an optimist to renew your resolution.

The Centerville Noon Optimist Club is a fellowship of people who embrace an optimistic mindset to set an example for the community. As a friend of youth, the Optimist Club's mission is to provide positive programs and activities to benefit young people.

That's why they are the perfect people to revive that sparkle in kids fighting cancer. Members host a Build-A-Bear event for cancer patients and their siblings twice a year. They also offer children a fun summer activity and invite them to the annual golf outing for a chip, putt and drive event. Annually, the club honors a caregiver at a breakfast celebration. These moments remind kids life isn't only about fighting cancer.

The Optimist Club is also there to support treatment. They have donated nearly $100,000 to Dayton Children's Hospital. Each year, proceeds from the Tom Frazier Tee-Off For Youth Golf Outing benefit programs like the hematology/oncology needy patient fund, the Treatment Away Fund for children needing to travel to other hospitals and the hematology/oncology outpatient clinic. Most recently, the Club made a $25,000 pledge for the Reaching New Heights campaign, a historic hospital campus renewal project. This gift will support the Outpatient Access Triage room in the new cancer center.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For nearly six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leading provider of voluntary insurance at the work site. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is a leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac individual and group insurance products help provide protection to more than 50 million people worldwide. For nine consecutive years, Aflac has been recognized by Ethisphere magazine as one of the World's Most Ethical Companies. In 2015, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 17th consecutive year. Also, in 2015, Fortune magazine included Aflac on its list of Most Admired Companies for the 14th time, ranking the company No. 1 in innovation for the insurance, life and health category. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or espanol.aflac.com.

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.

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Media contacts – Jon Sullivan, 706.763.4813 or jsullivan@aflac.com

Analyst and investor contact – Robin Y. Wilkey, 706.596.3264 or 800.235.2667, FAX: 706.324.6330, or rwilkey@aflac.com

Photo - http://photos.prnewswire.com/prnh/20150929/271981

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SOURCE Aflac