Notifications from Aflac

Notifications from Aflac

We care about Aflac’s policyholders affected by recent weather:

To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

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Press Releases

Aflac Unveils New Suite of Value-Added Services
Aflac Business Solutions℠ supports both business owners and employees with resources to help make life easier

COLUMBUS, Ga., Nov. 19, 2015 /PRNewswire/ -- Aflac (NYSE: AFL), the number one provider of voluntary insurance sales at the work site in the United States, today announced the launch of Aflac Business SolutionsSM, a suite of value-added services that addresses the evolving and emerging needs of business owners and their employees. Complementing the company's industry-leading products, the new suite helps employees protect themselves and their assets against fraud and identity theft, provides small businesses with banking relationships, supports employers with Affordable Care Act (ACA) compliance requirements, and provides assistance to insured employees and their families with navigating benefits and online medical treatment.

Aflac Logo.

"For 60 years Aflac has promised our customers that we will be there when they need us most and now we can be there not just when the unexpected happens, but every day," said Teresa White, president of Aflac U.S. "We believe Aflac Business Solutions expands on the Aflac promise by giving us additional resources to support business owners and employees every day from the moment they become our customers."

Aflac Business Solutions allows agents and brokers to offer premiere partner services at Aflac-preferred rates. Initial partnerships include:

  • Fraud protection services: Aflac will provide comprehensive services to help protect a customer's personal and financial information, provide ongoing internet monitoring and deliver full identity restoration.
  • Small-business banking: Aflac's field force will have the opportunity to offer access to small business banking services through a preferred bank for new and existing accounts in select markets.
  • ACA reporting: Aflac employer clients will have access to ACA reporting compliance solutions including an ACA phone and email hotline, 1095 communications to employees, IRS filing and more.
  • Benefit management support: Aflac partners will offer administrative support, help negotiate employees' unpaid medical bills and provide access to telemedicine support from highly qualified health care professionals that can evaluate common conditions and ailments.
  • Flexible spending: Aflac's partnership can help employees to implement and assist with administration of a flexible spending account plan at minimal cost.

"We know our clients, policyholders and certificate holders, and broker partners are demanding more from their benefits provider. Our mission is to help businesses keep employees happy and productive," White added. "Providing a robust benefits offering at a time when many employers are limiting benefits gives businesses a competitive advantage when it comes to attracting and retaining talent. Aflac Business Solutions is just one more way we make it easy to do business with Aflac."  

To learn more about Aflac Business Solutions, visit aflac.com/aflacbusinesssolutions.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For nearly six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leading provider of voluntary insurance at the work site. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is a leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac individual and group insurance products help provide protection to more than 50 million people worldwide. For nine consecutive years, Aflac has been recognized by Ethisphere magazine as one of the World's Most Ethical Companies. In 2015, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 17th consecutive year. Also, in 2015, Fortune magazine included Aflac on its list of Most Admired Companies for the 14th time, ranking the company No. 1 in innovation for the insurance, life and health category. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. One Day PaySM is available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 p.m. ET. Aflac SmartClaim® is not available on the following: Short Term Disability (excluding Accident and Sickness Riders), Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider and Group policies. Aflac processes most other claims in about four days. Processing time is based on business days after all required documentation needed to render a decision is received & no further validation and/or research is required. To find out more about Aflac and One Day PaySM, visit aflac.com or espanol.aflac.com.

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Media contactKristen Fraser, 706.243.5543 or mediarelations@aflac.com

Analyst and investor contactRobin Y. Wilkey, 706.596.3264 or 800.235.2667, FAX: 706.324.6330, or rwilkey@aflac.com

SOURCE Aflac