Notifications from Aflac

Notifications from Aflac

We care about Aflac’s policyholders affected by recent weather:

To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

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Press Releases

Ethisphere Says Aflac is a World's Most Ethical Company for 11th Time
Only Insurance Company to Appear On Prestigious List Every Year Since The Inception Of The Award

COLUMBUS, Ga., March 13, 2017 /PRNewswire/ -- Aflac, the leading provider of voluntary insurance at the worksite in the United States, announced today that it has once again been included on Ethisphere's listing of the World's Most Ethical Companies (WME). This is the 11th time that Aflac has appeared on this list, making Aflac the only insurance company to appear on the list every year since it was created in 2007. Aflac is among 124 companies being honored in 2017 and is the only company from the Accident & Life Insurance category.

"We take enormous pride in being considered a World's Most Ethical Company," Aflac Chairman and CEO Dan Amos said. "As a company that sells a promise, it is essential that our customers can rely on Aflac to do the right thing when it comes to providing the benefits they need. We are grateful to Ethisphere for compiling this list and pleased that Aflac is the only insurance company to hold a coveted spot for 11 straight years."

To create the list of World's Most Ethical Companies, the Ethisphere Institute generates scores in five key categories and assigns a weight to each category. The categories include:

  • Ethics and compliance program (35 percent),
  • Corporate citizenship and responsibility (20 percent),
  • Culture of ethics (20 percent),
  • Governance (15 percent), and
  • Leadership, innovation and reputation (10 percent).

Using this data, Ethisphere creates their proprietary Ethics Quotient, which provides a quantitative assessment of a company's performance in an objective, consistent and standardized format.

"Over the last eleven years, we have seen the shift in societal expectations, constant redefinition of laws and regulations, and the geopolitical climate. We have also seen how companies like Aflac, which has been honored as a World's Most Ethical Company every year since we created this distinction, respond to these challenges. They invest in their local communities around the world, embrace strategies of diversity and inclusion, and focus on long-termism as a sustainable business advantage," explained Ethisphere's Chief Executive Officer, Timothy Erblich. "Congratulations to everyone at Aflac for being recognized as a World's Most Ethical Company once again."

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leading provider of voluntary insurance at the worksite. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac individual and group insurance products help provide protection to more than 50 million people worldwide. For 11 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2017, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 19th consecutive year and included Aflac on its list of Most Admired Companies for the 16th time. In 2015, Aflac's contact centers were recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for the Live Phone Channel. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or espanol.aflac.com.

About the Ethisphere Institute

The Ethisphere® Institute is the global leader in defining and advancing the standards of ethical business practices that fuel corporate character, marketplace trust and business success. Ethisphere has deep expertise in measuring and defining core ethics standards using data-driven insights that help companies enhance corporate character. Ethisphere honors superior achievement through its World's Most Ethical Companies recognition program, provides a community of industry experts with the Business Ethics Leadership Alliance (BELA) and showcases trends and best practices in ethics with the publication of Ethisphere Magazine. More information about Ethisphere can be found at: http://ethisphere.com.

Media contact – Jon Sullivan, 706.763.4813 or jsullivan@aflac.com

Ethisphere Media Contact - Clea Nabozny, 480.397.2658 or Clea.Nabozny@ethisphere.com               

Analyst and investor contact – Robin Y. Wilkey, 706.596.3264 or 800.235.2667, FAX: 706.324.6330, or rwilkey@aflac.com

SOURCE Aflac