Notifications from Aflac

Notifications from Aflac

We care about Aflac’s policyholders affected by recent weather:

To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

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Press Releases

Aflac Named a TAG Top 40 Innovative Technology Company
Insurer Recognized for Innovation, Contributions to Georgia's Technology Community

COLUMBUS, Ga., March 23, 2017 /PRNewswire/ -- Aflac, the leader in voluntary insurance sales at the worksite in the United States, announced today that the company has been named to the Top 40 Innovative Technology Companies in Georgia by the Technology Association of Georgia (TAG), the state's leading association dedicated to the promotion and economic advancement of Georgia's technology industry. The insurer was selected for its innovative One Day Pay℠ initiative, which allows Aflac to receive, process, approve and disburse payment for eligible claims in one business day.

"Aflac was founded on the principles of ethics, care and fairness," Aflac Senior Vice President and Chief Information Officer Julia Davis said. "When illnesses and injuries occur, One Day PaySM, as an extension of these principles, allows Aflac to pay eligible claims fast so the focus can be on recovery, not on bills."

The Top 40 Awards recognize Georgia-based technology companies for their innovation, financial impact and their efforts at spreading awareness of Georgia's technology initiatives throughout the U.S. and globally, according to TAG. This year's Top 40 Companies were selected from more than 110 applications submitted by companies from across Georgia.

"The 2017 Top 40 finalists are an elite group of innovators who represent the very best of Georgia's Technology community," said Larry Williams, president and CEO of TAG. "The 2017 Top 40 finalists are shining examples of what makes our state such a hotbed for technology, and we applaud them for standing out as leaders in Georgia's technology community."

From start to finish, the technology enhancements of One Day PaySM made Aflac the first company in the industry to process and pay claims in one day. In 2016, the company did not miss their One Day PaySM commitment for any of the 96 percent of claims that met the One Day PaySM criteria. Aflac's customers have said they're more satisfied when they use One Day PaySM, with 95 percent of policyholders who have used Aflac SmartClaim, Aflac's online claims submission tool used with One Day PaySM, indicating they are likely to recommend Aflac and its products to other people.

Companies selected for the Top 40 Awards were showcased in an exhibition at The 2017 Georgia Technology Summit in Atlanta. For more information, visit http://www.tagonline.org/events/georgia-technology-summit. To find out more about Aflac and the One Day PaySM promise, go to aflac.com.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leading provider of voluntary insurance at the worksite. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac individual and group insurance products help provide protection to more than 50 million people worldwide. For 11 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2017, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 19th consecutive year and included Aflac on its list of Most Admired Companies for the 16th time. In 2015, Aflac's contact centers were recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for the Live Phone Channel. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or espanol.aflac.com.

About Technology Association of Georgia (TAG)
TAG is the leading technology industry association in the state, serving more than 30,000 members through regional chapters in Metro Atlanta, Athens, Augusta, Columbus, Macon/Middle Georgia and Savannah. TAG's mission is to educate, promote, and unite Georgia's technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy.

Additionally, the TAG Education Collaborative (TAG's charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive.

For more information, visit the TAG website at www.tagonline.org or TAG's community website at http://www.hubga.com. To learn about the TAG-Ed Collaborative, visit http://www.tagedonline.org.

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Media contact – Darcy Brito, 706.320.2358 or dbrito@aflac.com

Analyst and investor contact – Robin Y. Wilkey, 706.596.3264 or 800.235.2667, FAX: 706.324.6330, or rwilkey@aflac.com

TAG contact – Tony Cooper, 404.920.2008 or tony@tagonline.org

 

SOURCE Aflac