We care about Aflac’s policyholders affected by recent weather:
To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
We care about Aflac’s policyholders affected by recent weather:
To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.
We care about Aflac’s policyholders affected by recent weather:
To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
COLUMBUS, Ga., Oct. 31, 2017 /PRNewswire/ -- Aflac, the leader in voluntary insurance sales at the worksite in the United States, today announced the debut of its newest television commercial, "Aflac Duck Working Overtime." The commercial, which is being launched during benefits enrollment season, introduces Aflac's latest industry innovation, DuckChatSM via Facebook Messenger. It's a new 24/7 platform that will aid consumers in understanding questions that are often asked during benefits enrollment. DuckChatSM plays a central role in Aflac's campaign to help consumers from feeling overwhelmed and deterred from enrolling in, or applying for, the types and amounts of insurance they may need. The commercial will air tonight, Tuesday, Oct. 31, during "This is Us" on NBC at 9 p.m. ET and will continue to run on a variety of television programs and channels.
"With the launch of DuckChatSM, the Aflac Duck will be available 24/7 to offer smart, funny, relatable and easy-to-understand answers to some common benefits enrollment questions," said Catherine Hernandez-Blades, chief brand and communications officer at Aflac. "In the process, the Aflac Duck will help explain the importance of insurance in every person's life, no matter what life stage they may be enjoying — and help ensure consumers know more about benefits options regardless of whether they are an Aflac customer or not."
DuckChatSM can help users with topics such as enrollment, benefits options, insurance definitions and coverage choices. To start chatting, search for the Aflac Duck on Facebook Messenger. The Aflac Duck typically responds immediately and mimics human learning. This innovative learning style means that the more questions he is asked — from definitions of insurance lingo to the details of his life — the more he learns, the smarter he becomes and the better answers he provides. Aflac is the first voluntary insurance company to meet consumer demand for an easy way to access benefits information using the Facebook Messenger platform.
To complement the TV spot, the integrated marketing campaign will include content designed for digital and online video advertising, public relations support, and sponsorships with Hulu and the CW. Additionally, Aflac's tens of thousands of agents and brokers will be equipped with enrollment collateral to help improve their in-person benefits enrollment experience. The Aflac Duck's popular social networks (Facebook, Twitter and Instagram) will showcase GIFs and short videos of the duck working overtime to respond to everyone's benefits questions.
"Particularly for those who have had questions go unanswered in the past or who have never enrolled in benefits before, DuckChatSM may help make the process easier and, perhaps, even fun thanks to a very chatty Aflac Duck," added Hernandez-Blades.
To learn more, search for the Aflac Duck on Facebook Messenger or visit www.aflac.com/duckchat.
About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For more than six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leader in voluntary insurance sales at the worksite. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac insurance products help provide protection to more than 50 million people worldwide. For 11 consecutive years, Ethisphere has recognized Aflac as one of the World's Most Ethical Companies. In 2017, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 19th consecutive year and in 2017 included Aflac on its list of Most Admired Companies for the 16th time. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or aflac.com/espanol.
Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.
Media contact – Kristen Fraser, 706.580.3813 or mediarelations@aflac.com
Analyst and investor contact – David A. Young, 706.596.3264 or 800.235.2667, FAX 706.324.6330, or dyoung@aflac.com
SOURCE Aflac
