To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
CHARLOTTE, N.C., Nov. 9, 2017 /PRNewswire/ -- Empowered Benefits, a benefits administration and enrollment software company owned by Aflac Inc., the leading provider of voluntary insurance sales at the worksite in the U.S., today unveiled its newly renovated high-tech offices located at 525 North Tryon Street in Charlotte, North Carolina (9th floor). Following a $3 million investment to accommodate recent growth for the business, the new office space reflects the company's status as a digital, full-service transformation company. In addition to the new space, the branding of Empowered Benefits has been changed to "Empowered," a move designed to highlight the wide range of services that the company provides for clients in an increasingly digital environment geared for speed.
Leading executives from Aflac attended the ribbon-cutting event, including Chief Financial Officer Fred Crawford and Aflac Corporate Ventures President Nadeem Khan.
"For more than 60 years, Aflac has been in the business of helping people when they need us most, and we have accomplished that through hard work, innovation and technology," Crawford said. "We believe in simplifying people's lives, and that sentiment is what we want to demonstrate whenever someone walks through these doors. We want them to be Empowered to help find solutions for our customers."
"We see the possibilities that lie before us as limitless, and we want a company name and a work environment that not only reflect our optimism, but also inspire the best from every one of our employees," Khan said. "It is only fitting that our name and our brand should be without limitations, as well. So, starting today, we are Empowered: empowered to do great things; empowered to lead; and empowered to leverage our expertise and knowledge to uncover better ways of doing things."
At a time when benefits enrollment and administration have become increasingly complex, Empowered provides a cloud-based benefits administration solution and state-of-the-art enrollment software, including Aflac's Everwell benefits program, which is now being used by more than 162,000 businesses across the country. The volume of business at Empowered has more than tripled in size since Aflac purchased the company in 2015, so Aflac is investing in Charlotte and Empowered with a plan to grow and bring more talent to a region of the country that is already viewed by many as the financial center of the South.
While making the renovations, the Empowered team worked closely with architects, designers and builders to create a space that inspires creative thinking and innovation. The goal was to create an environment that sparks new ideas – and empowers each employee to expand their creativity as Empowered continues to transform its culture and identity into a premier digital innovation center. All told, the newly expanded office has grown from 14,000 square feet to 30,500 square feet.
In addition to Empowered Benefits, earlier in 2017 Aflac announced a $100 million Venture Capital Fund, headquartered in Charlotte. Aflac Corporate Ventures, which is a core part of Empowered's growth strategy, is pursuing investment opportunities with early-stage companies whose mission is relevant to Aflac's core business and designed to help the company enhance its strategic and innovative focus.
Media contacts – Jon Sullivan, 706.763.4813 or jsullivan@aflac.com
Aflac analyst and investor contact – David A. Young, 706.596.3264 or 800.235.2667, FAX 706.324.6330, or dyoung@aflac.com
SOURCE Aflac
