Notifications from Aflac

Notifications from Aflac

To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy.  Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.

For Network Dental and Vision Members:

This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.

For Network Dental and Vision Members:

Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.


 

To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.

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Press Releases

Aflac Announces 'Long Live Music' Experience in Partnership with Daybreaker to Kick Off Music's Biggest Weekend
Aflac Duck returns to GRAMMY Awards® on Sunday, Jan. 28

COLUMBUS, Ga., Jan. 24, 2018 /PRNewswire/ -- Aflac, the leader in voluntary insurance sales at the worksite in the United States and Official Insurance Partner of the 60th Annual GRAMMY Awards®, today announced that it is partnering with Daybreaker, the early morning movement known for inspiring residents of 22 cities around the world to wake up and dance, creating a unique music experience while kicking off music's biggest weekend. The event will include yoga, a dance party and performances by GRAMMY®-nominated artists, including current Best Rock Performance nominee, Kaleo – all designed to highlight how music can have a positive impact on one's health.

The music and wellness experience takes place Friday, Jan. 26, from 6-9 a.m. ET, at the Highline Ballroom in New York City. To purchase tickets, visit daybreaker.com/longlivemusic.

"Our support of Daybreaker is an extension of Aflac's passion for healthy living. We look forward to honoring the best of the best in the music industry with the Recording Academy and the GRAMMY Awards, and the Daybreaker event is a natural fit with all of this week's activities as music and exercise improve health, enhance relationships and can make you feel more alive. We're particularly excited to have the Aflac Duck attend the event," Aflac Senior Vice President, Chief Brand and Communications Officer Catherine Hernandez-Blades said. "In fact, the Aflac Duck will also be making a special appearance at the Billboard Power 100 event, quacking about My Special Aflac Duck, a social robot created by Sproutel and Aflac to serve as a caring companion for children with cancer. From there, he will be attending the 60th Annual GRAMMY Awards® in an 'interesting capacity.'  We hope everyone will follow the Aflac Duck on social media and tune into the broadcast."

Daybreaker's early morning movement, responsible for waking up more than 350,000 people and getting them out of bed and on the dance floor, is offering a unique morning with a powerful message: Never underestimate the power of experiences, particularly music experiences, and their effect on physical, emotional and social health. Inspired by the 60th anniversary of Music's Biggest Night®, the "Long Live Music" event will take attendees on an immersive dance journey through each musical decade.

"At this distinctive Daybreaker event, we want to bring wellness and music together in a way it's never been expressed before, and this partnership feels like the perfect mix of magic to create it," said Radha Agrawal, co-founder and CEO of Daybreaker. "As students of music and dance culture, it's a deep honor for Daybreaker to be creating an experience with Aflac to celebrate Music's Biggest Night® of acknowledgement for the artists who create the soundtrack for our lives."

Tickets are available for the full experience, including one hour of yoga and the two-hour dance party or for the dance party only. As always, attendees will depart just in time to clock in for work.

The Daybreaker experience is one of several music events in which Aflac will participate leading up to the 60th Annual GRAMMY Awards®, which will air Sunday, Jan. 28, on CBS at 8 p.m. ET live from Madison Square Garden in New York City. Earlier in the week, Aflac will sponsor Billboard's annual Power 100 List of the Top 100 Power Players in Music, ranging from industry executives to music artists, which will be unveiled Thursday, Jan. 25.

Back by popular demand, the Aflac Duck will live post his experience at the 60th Annual GRAMMY Awards® on social media. For behind-the-scenes updates, celebrity spotting and real-time reactions to the show, follow the Aflac Duck (@AflacDuck) on Twitter, Instagram and Facebook.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For more than six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leader in voluntary insurance sales at the worksite. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac insurance products help provide protection to more than 50 million people worldwide. For 11 consecutive years, Ethisphere has recognized Aflac as one of the World's Most Ethical Companies. In 2017, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 19th consecutive year and in 2018 included Aflac on its list of Most Admired Companies for the 17th time. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or aflac.com/espanol.

About Daybreaker
Daybreaker began over a late-night falafel in Brooklyn, New York, in 2013. Social entrepreneurs and close friends, Radha Agrawal and Matt Brimer mused over an idea about dancing before the day broke with people they loved. The idea centered around creating a community that valued camaraderie, self-expression, wellness, mindfulness and mischief. The first Daybreaker ever held was Dec. 10, 2013, in the basement of a New York City coffee shop. "It was the first snowfall of the year and we didn't know who would actually show up," said Radha Agrawal, "but 180 friends came, and it was the beginning of this magical movement." Four years later, the movement is 350,000 followers strong, active in 22 cities, and continues to expand.

Aflac Logo. (PRNewsFoto/Aflac)

Media contactKristen Fraser, 706.580.3813 or mediarelations@aflac.com

Aflac analyst and investor contactDavid A. Young, 706.596.3264 or 800.235.2667, FAX 706.324.6330, or dyoung@aflac.com 

 

SOURCE Aflac