Notifications from Aflac

Notifications from Aflac

We care about Aflac’s policyholders affected by recent weather:

To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

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Press Releases

In New Ad, the Aflac Duck Uses Humor to Show How Aflac Is There When You Need It Most … and Even When You Don't
'Not That Kind' Features the Aflac Duck as a Funny and Caring Companion for Policyholders

COLUMBUS, Ga., March 22, 2018 /PRNewswire/ -- Aflac, the leader in voluntary insurance sales at U.S. worksites, today announced the launch of its newest television commercial, "Not That Kind," in which the Aflac Duck suddenly appears when he believes policyholders need help. The advertisement debuts Thursday, March 22, during prime-time television, including during the premiere of "Station 19," which airs at 9 p.m. EDT on ABC.

Developed in partnership with Publicis Seattle, "Not That Kind" is the first Aflac television commercial produced by Aflac Senior Vice President, Chief Brand and Communications Officer Catherine Hernandez-Blades, who oversees brand strategy, advertising, communications and the company's award-winning corporate social responsibility program.

"For nearly two decades, the Aflac Duck has been and remains the public face of Aflac's commitment to people and community," Hernandez-Blades said. "This commercial demonstrates Aflac's heart through the types of moments to which all of us can relate. In 'Not That Kind,' the Aflac Duck is showcased through humorous storytelling that shows how Aflac is there when you need us most."

"Not That Kind" opens with a father giving a pep talk to his daughter before her dance recital, encouraging her to "break a leg." The Aflac Duck appears with cash to help cover costs resulting from a broken leg, to which the father responds, "Not that kind of break."

The commercial continues with our dad and his friend playing video games. When one of the friends loses the game, his friend responds, "That had to hurt." The Aflac Duck again appears with cash, and the policyholder responds, "Not that kind of hurt." The commercial concludes with our dad with a real broken leg talking about how Aflac's One Day PaySM program paid cash fast after he broke a leg, helping him cover his car and mortgage payments when he was recovering and couldn't work.

"It's no secret that when it comes to insurance, things can get confusing," Hernandez-Blades added. "But what is crystal clear is that when a policyholder is injured or sick, Aflac and the Aflac Duck are there to help consumers protect themselves and their families from life's unexpected turns."

To learn more, visit aflac.com.

About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For more than six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leader in voluntary insurance sales at the worksite. Through its trailblazing One Day PaySM initiative, Aflac U.S. can receive, process, approve and disburse payment for eligible claims in one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac insurance products help provide protection to more than 50 million people worldwide. For 12 consecutive years, Ethisphere has recognized Aflac as one of the World's Most Ethical Companies. In 2018, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the 20th consecutive year and included Aflac on its list of Most Admired Companies for the 17th time. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or aflac.com/espanol.

Aflac Logo. (PRNewsFoto/Aflac)

Media contactKristen Fraser, 706.580.3813 or mediarelations@aflac.com

Analyst and investor contactDavid A. Young, 706.596.3264 or 800.235.2667, FAX 706.324.6330, or dyoung@aflac.com  

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.

 

SOURCE Aflac