To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
COLUMBUS, Ga., Jan. 9, 2019 /PRNewswire/ -- One year after being introduced to Americans at the 2018 Consumer Electronics Show (CES) in Las Vegas, My Special Aflac Duck, a robotic comfort provider modeled after the famed Aflac Duck, is helping provide comfort and joy to thousands of children across the country. With more than 100 hospitals and childhood cancer care facilities in the United States registered to order ducks, to date, 2,063 have been distributed to children facing cancer. My Special Aflac Duck is Aflac's latest innovation in its 24-year commitment to children with cancer.
In December, My Special Aflac Duck was named to Time Magazine's list of the Top 50 Inventions of 2018. Additional accolades include several notable awards from CES 2018, including:
"The incredible reception that My Special Aflac Duck has received from people who face the reality of childhood cancer on a regular basis has exceeded all of our expectations. We are so pleased that caretakers, parents and children are finding comfort in this very special companion," Aflac Chairman and CEO Dan Amos said. "This program has become a labor of love for Aflac, our employees and the independent sales agents licensed to sell our products. It has gained the attention of media, industry groups, the childhood cancer community, regulators and even members of Congress because it is a great way to demonstrate the need to focus on childhood cancer on behalf of those who are impacted most: the children."
While the prototype of My Special Aflac Duck debuted at CES in January 2018, actual delivery of ducks began in September 2018. Since the initial delivery event, which took place at the Aflac Cancer and Blood Disorders Center of Children's Healthcare of Atlanta, more than 2,000 ducks have been ordered through an online intake system available at AflacChildhoodCancer.org. Health care professionals who treat children with cancer can go to this site to register and order the ducks, free of charge. Aflac has invested more than $3 million to date on the development, creation and delivery of My Special Aflac Duck, which was invented by Sproutel, a health care research and development business based in Providence, Rhode Island, that specializes in robotics. Each duck costs Aflac approximately $200 to build and deliver.
"It is an indescribable feeling to see the smile on children's faces when they receive My Special Aflac Duck," Sproutel CEO and Co-Founder Aaron Horowitz said. "It is wonderful to know that they enjoy the functions of the duck that we designed specifically for them. We're honored to work with Aflac and see this grow from a concept to a program that is impacting the lives of children across the country."
My Special Aflac Duck uses medical play, lifelike movement and emotions, and an augmented-reality app to engage and help comfort kids during their cancer treatment. Features of the duck include:
"Our goal is to see the day when My Special Aflac Duck is no longer needed to help children with cancer, but until we find a cure, Aflac's commitment remains strong – because all children deserve a lifetime," Amos said.
Since 1995, Aflac has contributed more than $131 million to the treatment and research of childhood cancer. The company currently collaborates with Children's Miracle Network Hospitals® and the Children's Oncology Group to help promote and distribute My Special Aflac Duck across the country. For more information, visit AflacChildhoodCancer.org.
About Aflac
When a policyholder gets sick or hurt, Aflac pays cash benefits fast. For more than six decades, Aflac insurance policies have given policyholders the opportunity to focus on recovery, not financial stress. In the United States, Aflac is the leader in voluntary insurance sales at the worksite. Through its trailblazing One Day PaySM initiative, for eligible claims, Aflac U.S. can process, approve and electronically send funds to claimants for quick access to cash in just one business day. In Japan, Aflac is the leading provider of medical and cancer insurance and insures 1 in 4 households. Aflac insurance products help provide protection to more than 50 million people worldwide. For 12 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2018, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 20th consecutive year and included Aflac on its list of World's Most Admired Companies for the 17th time. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac and One Day PaySM, visit aflac.com or aflac.com/espanol.
Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York. WWHQ | 1932 Wynnton Road | Columbus, GA 31999.
Media contacts:
Aflac – Jon Sullivan, 706.763.4813 or jsullivan@aflac.com
Aflac analyst and investor contact:
David A. Young, 706.596.3264 or dyoung@aflac.com
SOURCE Aflac
