Notifications from Aflac

Notifications from Aflac

We care about Aflac’s policyholders affected by recent weather:

To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

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Press Releases

Survey Says Aflac is Once Again a Fortune's Most Admired Company
18 Years on Annual List Show How Aflac Isn't a Company that Takes Service and Value for Granted

COLUMBUS, Ga., March 8, 2019 /PRNewswire/ -- Aflac today announced that it is once again included on Fortune's list of the World's Most Admired Companies for 2019. With this 18th year of being voted onto this prestigious list by industry peers, the supplemental insurance company has once again demonstrated that Aflac isn't a company that takes customer service and shareholder value for granted.

To compile their annual list, Fortune collaborated with their partner Korn Ferry on a survey of corporate reputation. They began with a universe of about 1,500 candidates: the 1,000 largest U.S. companies ranked by revenue, along with non-U.S. companies on Fortune's Global 500 database that have revenues of $10 billion or more. They then winnowed the assortment to the 680 highest-revenue companies in each industry across 30 countries. The top-rated companies were selected from that pool of 680. Executives who work at the companies in that group voted to compile the final list.

To determine the best-regarded companies in 52 industries, Korn Ferry asked executives, directors and analysts to rate enterprises in their own industry on nine criteria, from investment value and quality of management and products to social responsibility and ability to attract talent. A company's score must rank in the top half of its industry survey to be listed.

"Holding a position on this prestigious list reflects how leaders from a variety of industries have placed Aflac among the top 50 percent of all the companies that met the stringent requirements just to be included in the study. That means experts view Aflac to be among the best of the best, an accomplishment for which we are immensely proud," Aflac Chairman and CEO Dan Amos said. "The fact that we have appeared on this list an amazing 18 times reflects a consistency that our policyholders, shareholders and the general public in both the United States and Japan appreciate, knowing that they can trust Aflac to be there for them as promised."

In 2018, Aflac continued its commitment to its innovative One Day PaySM program, which enables Aflac to process, approve and electronically send funds to claimants for quick access to cash in just one business day. The company further demonstrated its philanthropic spirit with My Special Aflac Duck™, a new, innovative, comforting robot that helps children cope with cancer treatments. Aflac has invested more than $3 million to date in providing My Special Aflac Ducks to children across the country, free of charge. More than 2,150 children have received My Special Aflac Ducks since deliveries began in October 2018.

About Aflac Incorporated
Aflac Incorporated (NYSE: AFL) is a Fortune 500 company, helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., where it is a leading supplemental insurer by paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. Aflac Life Insurance Japan is the leading provider of medical and cancer insurance in Japan where it insures 1 in 4 households. Through its trailblazing One Day PaySM initiative in the United States, for eligible claims, Aflac can process, approve and electronically send funds to claimants for quick access to cash in just one business day. For 13 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2018, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 20th consecutive year, and in 2019, Fortune included Aflac on its list of World's Most Admired Companies for the 18th time. To find out more about One Day PaySM and learn how to get help with expenses health insurance doesn't cover, get to know us at aflac.com.

*Supplemental insurance sales at the worksite are defined as 100 percent employee-paid through payroll deduction.

Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York. . WWHQ | 1932 Wynnton Road | Columbus, GA 31999.

Aflac Logo. (PRNewsFoto/Aflac)

Media contacts:
Aflac – Jon Sullivan, 706.763.4813 or jsullivan@aflac.com 

Aflac analyst and investor contact:
David A. Young, 706.596.3264 or dyoung@aflac.com

SOURCE Aflac