To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
COLUMBUS, Ga., Dec. 3, 2019 /PRNewswire/ -- Within the past two years, high medical costs led nearly 3 in 4 (71%) American families with children under 18 to make a sacrifice or hard decision during the holidays. This is according to the 2019 Aflac Health Care Issues Survey released by Aflac, the leader in supplemental insurance sales at U.S. worksites.
The national online survey of 1,127 U.S. adults looked at how medical costs from the last two years have affected Americans during the holiday season and year-round, as well as the rate of hospital visits and regrets related to health care coverage decisions.
Among families who visited the hospital in the past two years, 73% faced medical expenses beyond copayments or deductibles. These out-of-pocket costs can be significant, with nearly half (47%) of those families reporting having spent $500 or more. According to the National Retail Federation, $500 is about half of what the average shopper plans to spend this holiday season: $1,047.83.
"While national conversations highlight how U.S. families are increasingly shouldering rising health care costs, this survey confirms a significant area in which many are feeling the pinch," said Bob Ruff, senior vice president of Growth Solutions at Aflac. "Many families are facing a financially difficult holiday season due to health care costs, leading many to purchase fewer gifts for others, take on risky debt, or give up invaluable time with loved ones because they must cancel travel plans or pick up extra work to help make ends meet."
Families are facing holiday disruption in various forms due to medical cost concerns in the last two years, including:
Regrets: The 'Ghost of Health Insurance Past'
Other findings from the Aflac survey indicate many U.S. families deal with health insurance remorse, with 42% of families saying they made health care coverage decisions they regretted within the past two years. Top reasons for regret include choosing a plan with limited benefits, going to an out-of-network provider, choosing too high a deductible and not sufficiently researching their benefits.
In addition, financial fears affect continued access to health care year-round, not just during the holidays, with 35% of families reporting that they have postponed their own medical appointments and 24% having postponed taking a family member to see a medical professional due to medical costs concerns.
"The annual benefits open enrollment season, which is underway at many U.S. workplaces right now, is an opportunity to address these regrets and help ensure individuals and families have adequate coverage," Ruff added. "Looking at everything an employer offers and applying for supplemental insurance like that offered by Aflac can help provide an extra layer of financial protection and help hard-working American families with expenses health insurance doesn't cover."
Survey findings on all individuals, not just those with children, are also available. Across all groups, the results held steady, with more than half (53%) of individuals reporting they had to make some type of sacrifice or hard decision during the holiday season because of medical costs. Specifically, 1 in 5 said they had to spend less on holiday gifts (21%) or rely on a credit card (20%) in the past two years due to medical cost concerns.
Learn more about the financial impact of health care issues at Aflac.com/HCI.
Methodology
The 2019 Aflac Health Care Issues Survey is a national online survey of 1,127 U.S. adults fielded in October 2019 by Hill+Knowlton Strategies. To learn more about the survey findings, visit Aflac.com/HCI.
About Aflac Incorporated
Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., where it is a leading supplemental insurer, by paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. Aflac Life Insurance Japan is the leading provider of medical and cancer insurance in Japan, where it insures 1 in 4 households. Through its trailblazing One Day PaySM initiative in the United States, for eligible claims, Aflac can process, approve and electronically send funds to claimants for quick access to cash in just one business day. For 13 consecutive years, Aflac has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2018, Fortune magazine recognized Aflac as one of the 100 Best Companies to Work for in America for the 20th consecutive year, and in 2019, Fortune included Aflac on its list of World's Most Admired Companies for the 18th time. To find out more about One Day PaySM and learn how to get help with expenses health insurance doesn't cover, get to know us at Aflac.com.
Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York. WWHQ | 1932 Wynnton Road | Columbus, GA 31999.
Media contact — Kristen Fraser, 706.580.3813 or mediarelations@aflac.com
Analyst and investor contact — David A. Young, 706.596.3264, 800.235.2667 or dyoung@aflac.com
SOURCE Aflac Incorporated
