To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
COLUMBUS, Ga., Sept. 10, 2021 /PRNewswire/ -- The Covid-19 pandemic and its impact, political debates and social unrest in 2020 threatened to divide our nation. But despite societal tensions and the burdens of sickness, a shaken economy and personnel shortage, people came together and agreed on one thing: their support and commitment to small businesses. While the pandemic seemed destined to hurt relationships, Aflac's 2021 Business Culture Survey reveals how business owners, customers and employees actually built community as parties pulled together to weather adversity.
"As people were dealing with the isolation of the pandemic and round-the-clock reports of its impact on communities at home and around the world, we expected a corresponding diminished sense of unity, but when it comes to support for small businesses, our survey found the opposite was true," said Aflac Senior Vice President of Distribution Expansion and Consumer Markets, Jeramy Tipton. "We were encouraged to see that the small-town culture of care between local businesses and their communities was not severed, but actually strengthened, including small-business owners finding a renewed sense of care when it comes to the well-being of their employees and customers."
According to the survey, support for small businesses in the community is near universal, even breaking through ideological divides that exist within the country. Whether left-leaning or right-leaning, urban or rural, consumers remain united in their support for small businesses:
Though 45% of small businesses reported decreased profits, small-business owners showed strong support by investing in their employees and communities:
"With the overwhelming majority of small businesses reporting that they maintained or increased benefits for employees during the pandemic, the sense of responsibility often seen in the tight-knit small-business community is alive and well," Tipton said. "Much like Aflac's desire to help people when they need it most, it is clear from our survey that community-minded small-business employers share this commitment to help protect their employees during their most challenging times."
Just as the pandemic produced greater appreciation by small-business owners for employees, consumers reciprocated, upping their appreciation for small businesses as well:
The 2021 Aflac Business Culture Survey is part of Aflac's Care in Motion: The Small-Business Story campaign, which will highlight small-business stories of resilience.
For the full findings from the 2021 Aflac Business Culture Survey, visit SurveyResults.Aflac.com. Watch a video of the findings here.
About Aflac Incorporated
Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., where it is a leading supplemental insurer, by paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. Aflac Life Insurance Japan is the leading provider of medical and cancer insurance in Japan, where it insures 1 in 4 households. For 15 consecutive years, Aflac Incorporated has been recognized by Ethisphere as one of the World's Most Ethical Companies. In 2021, Fortune included Aflac Incorporated on its list of World's Most Admired Companies for the 20th time, and Bloomberg added Aflac Incorporated to its Gender-Equality Index, which tracks the financial performance of public companies committed to supporting gender equality through policy development, representation and transparency, for the second consecutive year. To find out how to get help with expenses health insurance doesn't cover, get to know us at Aflac.com or Aflac.com/Espanol.
About the 2021 Aflac Business Culture Survey
Research findings are based on a survey fielded online May 11, 2021, among 1,905 American adults age 18+ by KWI Communications. Completed interviews were weighted by age, sex and geographic region to ensure reliable and accurate representation of the total U.S. population, 18 years of age and older. A separate online survey of 776 small-business owners was fielded from May 11-27, 2021, by KWI Communications. Various demographic variables were collected on these owners, including geography, age, business size and business industry. "Small business" was defined as a business with at least two but no more than 200 employees.
Media contact – Jon A. Sullivan, 706-763-4813 or Jsullivan@aflac.com
Analyst and investor contact – David A. Young, 706.596.3264, 800.235.2667 or dyoung@aflac.com
SOURCE Aflac
