We care about Aflac’s policyholders affected by recent weather:
To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
We care about Aflac’s policyholders affected by recent weather:
To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.
We care about Aflac’s policyholders affected by recent weather:
To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
COLUMBUS, Ga., Nov. 29, 2021 /PRNewswire/ -- Aflac, a leading provider of supplemental insurance in the U.S., announced that Chief Digital Information Officer Rich Gilbert was recognized as a 2021 CIO of the Year® honoree by GeorgiaCIO. Gilbert was presented with an ORBIE Award in the Global category for helping reinvent Aflac as a digital-first company, an initiative that was accelerated during the COVID-19 pandemic.
Since joining Aflac in 2019, Gilbert oversaw Aflac's digital transformation via the One Digital Aflac (ODA) initiative. ODA centers on using technology to make it easier for customers to buy from Aflac, for its distribution team to sell, and for employees to successfully fulfill Aflac's promise to policyholders: be there when it matters most. During the pandemic, Gilbert evolved the ODA strategy from traditional IT to a digital service organization, leading Aflac to compete in a digital-first world, where customers are more willing to adopt and use digital channels. Capabilities such as a guest checkout option for online claims, a claims status tracker, and both live and virtual assistant chat capabilities bring a familiar digital experience to insurance, while transforming the way Aflac engages with insureds.
"As digital innovation continues to influence consumer expectations, this recognition is a testament to Rich's leadership and his team, which was tasked with reinventing Aflac's customer service approach by driving excellence in innovation, technology leadership and creating business value while making a difference in the community," said Aflac U.S. President Teresa White. "It further demonstrates the team's effort to improve Aflac's experiences and efficiencies now and into the future – raising the bar across industries. As a result, it is easier than ever for our valued policyholders to take advantage of a new digital experience."
The CIO of the Year® ORBIE® Awards is the premier technology executive recognition program in the U.S. Since its inception in 1998, more than 1,800 chief information officers (CIOs) have been honored as finalists, and more than 400 CIO of the Year winners have received the prestigious ORBIE Award. The ORBIE Awards honor CIOs who have demonstrated excellence in technology leadership. Finalists and winners are selected by an independent peer review process, led by prior ORBIE recipients, based on: leadership and management effectiveness; business value created by technology innovation; and engagement in industry and community endeavors.
"The GeorgiaCIO ORBIE winners demonstrate the significance of strong technology leadership in these uncertain times. Over the past year, CIOs are leading in unprecedented ways and enabling the largest work-from-home experiment in history," according to Karen Wilson, executive director of GeorgiaCIO. "Rich Gilbert's Global ORBIE is meaningful because he was judged by peers – CIOs who understand how difficult this job is and why great leadership matters."
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., where it is a leading supplemental insurer, by paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. Aflac Life Insurance Japan is the leading provider of medical and cancer insurance in Japan, where it insures 1 in 4 households. In 2021, Aflac Incorporated became a signatory of the Principles for Responsible Investment and was proud to be included as one of the World's Most Ethical Companies by Ethisphere for the 15th consecutive year, Fortune's list of World's Most Admired Companies for the 20th time, Bloomberg's Gender-Equality Index for the second consecutive year and in the Dow Jones Sustainability North America Index. Learn more about Aflac Incorporated and its commitment to ESG and social responsibility at investors.aflac.com under "Sustainability." To find out how to get help with expenses health insurance doesn't cover, get to know us at Aflac.com or Aflac.com/Espanol.
About GeorgiaCIO
GeorgiaCIO is the preeminent executive peer leadership network of Georgia chief information officers. GeorgiaCIO is one of 21 chapters of the InspireCIO Leadership Network, a national membership organization comprised exclusively of CIOs from public and private companies, government, education, healthcare and nonprofit organizations.
GeorgiaCIO is led by a CIO Advisory Board, supported by an executive director and staff. Underwriter executives ensure programs remain non-commercial and exclusive to qualified CIOs and members.
Media contact – Darcy Brito, 706-505-9762 or dbrito@aflac.com
Analyst and investor contact – David A. Young, 706-596-3264 or dyoung@aflac.com
SOURCE Aflac Incorporated
