To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Nashville singer-songwriter and cancer survivor Ava Paige knows all too well that “the things that make you better don’t come that easily,” a lyric she wrote as part of a song she performed for Children’s Miracle Network Hospitals patients, caregivers and health care professionals alongside My Special Aflac Duck®, a robotic companion for pediatric cancer and sickle cell disease patients.
Ava, 17, has been singing and writing songs since she was a small child and is an up-and-coming star in the Nashville music scene, working with the industry’s best. While on tour in 2019, she was diagnosed with leukemia, putting her bourgeoning music career on hold. After two and a half years of battling her disease, she claimed the title of cancer survivor and is now a Children’s Miracle Network Hospitals ambassador, helping others on their journey.
“Being a teenager with cancer is definitely different because you’re able to communicate better with your doctors and comprehend what’s going on,” Ava said. “But even being older, I had a hard time explaining what I was going through. Having something like [My Special Aflac Duck] to show your doctors what the duck is feeling can help children express their own emotions.”
Ava serenaded My Special Aflac Duck with an original song about staying strong, a very special musical performance that closed out the Children’s Hospitals Week event in April.
“Ava Paige is a remarkable person who shares this journey through the gift of song, and I’m glad she’s teamed up with My Special Aflac Duck to share her talents and encourage others still on the path to recovery,” said Buffy Swinehart, senior manager, Aflac Corporate Social Responsibility. “Our philanthropic focus is helping children with cancer and sickle cell disease — we celebrate every time one of them overcomes these terrible illnesses — and National Cancer Survivors Day is yet another reminder to reflect on the difficult journeys patients have taken and the odds they’ve beaten to become a survivor.”
My Special Aflac Duck is a social robot that offers a sense of comfort, joy, and control to children undergoing cancer treatment or living with sickle cell disease. Aflac, along with Sproutel, a patient-centered research and development company, debuted My Special Aflac Duck for pediatric cancer patients in 2018, and two years later introduced one with features and play accessories designed specifically for sickle cell patients.
For over 26 years, Aflac has been helping to make a meaningful difference in the lives of children with cancer, starting in 1995 with the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta, then joining Children’s Miracle Network Hospitals as a national partner in 2016. To date, Aflac has raised and contributed more than $160 million to pediatric cancer and blood disorders and has donated and distributed more than 15,000 My Special Aflac Ducks to 300-plus hospitals and disease-focused organizations.
In honor of National Cancer Survivors Day, join Ava and Aflac in being a part of someone’s survivor journey by making a contribution to the Children’s Miracle Network.
