To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Patients, families and caregivers treated to a day at the ballpark as kids receive their own My Special Aflac Duck®
WASHINGTON, June 19, 2022 /PRNewswire/ -- Highlighting its ongoing commitment to children and families facing sickle cell disease, Aflac, the No. 1 provider of supplemental health insurance in the U.S.1, today announced that the company has made a $100,000 contribution to Children's National Hospital to be used for research and treatment of sickle cell. Aflac also welcomed children with sickle cell disease and their families to an exciting day of baseball at Nationals Park in Washington, D.C., as the hometown Washington Nationals took on the Philadelphia Phillies.
"At any time, more than 100,000 American families — most of which are African American — are impacted by sickle cell disease, which is an inherited and often stigmatized condition that frequently causes painful episodes and can even cause shortened lifespans," Aflac Senior Vice President of Federal Relations Bradley Knox said. "Aflac's contribution will help Children's National Hospital conduct groundbreaking research that we hope will someday lead to a universal cure for this terrible disease, with which 1 out of 365 African Americans are born. We are pleased to provide a day at the ballpark to celebrate the children, families and caregivers who manage the impact of sickle cell disease every day."
"We are honored for Aflac's partnership to ensure Children's National can provide expert care and groundbreaking research to support children and their families who are battling sickle cell disease across the greater Washington, DC metro region," said Julie Butler, Vice President of Children's National Hospital Foundation. "Their generous gift to our research program will help us develop and implement treatments that are both innovative and family focused. We are grateful for Aflac's support financially, and for creating wonderful memories for our families such as the Nationals game on World Sickle Cell Day!"
Children attending the ballgame also received their very own My Special Aflac Duck®, a robotic duck that has helped nearly 16,000 children cope with their cancer or sickle cell diagnosis and treatments. My Special Aflac Ducks are provided to children free of charge. Children and caregivers use the ducks for medical play to help kids better understand their treatments and communicate their feelings, which is sometimes difficult for children.
The My Special Aflac Duck program was created in 2018 for children with cancer. After 18 months of research involving patients, families and caregivers, Aflac expanded the program by developing accessories specifically designed to address challenges associated with sickle cell.
"Families facing sickle cell disease often feel forgotten, as funding for and awareness about the disease are far less than similar inherited conditions," Knox said. "Expanding our My Special Aflac Duck program and providing funding for research and treatment enhancements at a prestigious hospital like Children's National is our way of saying, 'you have not been forgotten and we are here by your side.'"
Since 1995, Aflac has donated more than $160 million to the Aflac Cancer and Blood Disorders Center of Children's Healthcare of Atlanta, which also houses the most prolific sickle cell treatment facility in America.
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. In the U.S., Aflac is the number one provider supplemental health insurance products1. Aflac Life Insurance Japan is the leading provider of medical and cancer insurance in Japan, where it insures 1 in 4 households. In 2021, Aflac Incorporated was proud to be included as one of the World's Most Ethical Companies by Ethisphere for the 16th consecutive year. Also in 2021, the company was included in the Dow Jones Sustainability North America Index and became a signatory of the Principles for Responsible Investment (PRI). In 2022, Aflac Incorporated was included on Fortune's list of World's Most Admired Companies for the 21st time and Bloomberg's Gender-Equality Index for the third consecutive year. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/español. Investors may learn more about Aflac Incorporated and its commitment to ESG and social responsibility at investors.aflac.com under "Sustainability."
1 LIMRA 2021 US Supplemental Health Insurance Total Market Report
Media contact: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
SOURCE Aflac
