To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Mental health tops list of concerns for everyday Americans
COLUMBUS, Ga., Sept. 21, 2022 /PRNewswire/ -- Most Americans, especially those with more income and education, are more concerned about mental health than challenges over the economy, the political environment or COVID-19. A surprising percentage of employees are ready to quit their jobs and start a business, and budget cutting due to the economy is reducing financial support for charity, friends and family only half as much as household spending. These are some of the findings of the recently released 2022 Aflac Risk Survey of 1,644 American adults. A leading provider of supplemental health insurance in the U.S., the $22 billion supplemental insurance company annually surveys Americans on matters of topical importance.
Other findings from this year's survey include:
"After a major pandemic, economic challenges, social justice anxieties and political unrest, Americans are reassessing their approach to mental health, seeing it as a greater risk to themselves and their families than it was just two years ago," said Aflac Senior Vice President of Group Voluntary Benefits Bob Ruff. "How people manage these risks has a lot to do with their income and education, showcasing the likelihood of a health care gap for mental illness that must be addressed."
In 2022, Aflac added mental health components to several products in response to a growing need for access to emotional and mental stress mitigation tools. According to the National Alliance on Mental Health, 21%, or nearly 53 million U.S. adults, experienced mental illness in 2020, and 46% of adults with mental illness received treatment. Serious mental illness causes $193.2 billion in lost earnings each year.1
"The last two years have awakened an entrepreneurial spirit among Americans, particularly those who self-identify as 'risk takers," said Aflac Senior Vice President of Distribution Expansion and Consumer Markets Jeramy Tipton. "While it seems that people want to work, they don't all necessarily want to work for someone else, which will have a significant impact on how people will obtain health care benefits potentially through consumer-directed platforms as the gig economy continues to grow. It is important to note, however, that risk-taking does not equal recklessness. These individuals take great care to manage risk since they know they cannot avoid it."
Aflac currently provides many consumer-directed products, including those for Cancer, Critical Illness, Accident, Final Expense Whole Life and Medicare Supplement. The company plans to add additional consumer-directed products to the roster of available policies in 2022 and 2023.
The 2022 Aflac Risk Survey was conducted online July 8-9, 2022, among 1,644 American adults age 18 and older. Completed interviews were weighted by age, sex and geographic region to ensure reliable and accurate representation of the total U.S. adult population. Complete survey results are available at https://surveyresults.aflac.com/.
Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. In the U.S., Aflac is the number one provider of supplemental health insurance products.2 Aflac Life Insurance Japan is the leading provider of medical and cancer insurance in Japan, where it insures 1 in 4 households. In 2021, Aflac Incorporated was proud to be included as one of the World's Most Ethical Companies by Ethisphere for the 16th consecutive year. Also in 2021, the company was included in the Dow Jones Sustainability North America Index and became a signatory of the Principles for Responsible Investment (PRI). In 2022, Aflac Incorporated was included on Fortune's list of World's Most Admired Companies for the 21st time and Bloomberg's Gender-Equality Index for the third consecutive year. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/español. Investors may learn more about Aflac Incorporated and its commitment to ESG and social responsibility at investors.aflac.com under "Sustainability."
1 National Alliance on Mental Health (2022). Mental Health Stats. Accessed July 20, 2022, from https://www.nami.org/mhstats.
2 LIMRA 2021 U.S. Supplemental Health Insurance Total Market Report.
Media contact: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
SOURCE Aflac
