To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
COLUMBUS, Ga., Oct. 30, 2024 /PRNewswire/ -- Aflac Incorporated (NYSE: AFL) announced today the promotion of Virgil R. Miller to president of Aflac Incorporated, effective Jan. 1, 2025. Miller will retain his current role as president of Aflac U.S. In his expanded role, Miller's responsibilities will include supporting key companywide profitable growth and efficiency initiatives, continuing to advance the company's digital capabilities with a focus on customer-centric strategies, and managing the evolution of product offerings to meet new market needs. Miller will continue to report to Aflac Incorporated Chairman and CEO Daniel P. Amos.
Miller joined Aflac in 2004, and prior to being named to his current position as Aflac U.S. president, he has successfully held multiple roles of increasing responsibility in the U.S., including lead of client services, chief administration officer, chief operating officer of Aflac U.S., and executive vice president and president of Aflac Group and Individual Benefits. Miller's career includes his service as a U.S. Marine and more than 30 years in the industry, including currently serving on the boards of America's Health Insurance Plans (AHIP), the non-profit parent of LIMRA and LOMA, LL Global, and the American Council of Life Insurers (ACLI).
In addition, the company is announcing the appointment of Aflac Incorporated Executive Vice President and General Counsel Audrey Boone Tillman and Aflac Incorporated Executive Vice President and Chief Financial Officer Max K. Brodén, to the roles of senior executive vice president, effective Jan. 1, 2025. Both Tillman and Brodén will continue to report to Aflac Incorporated Chairman and CEO Daniel P. Amos.
Tillman oversees Compliance, Government Relations, Corporate Communications, Global Cybersecurity and the office of the Corporate Secretary, including the functions of the General Counsel and Compliance offices of Aflac Japan. In her role, Tillman serves to uphold the company's strong, ethics-centered culture, a cornerstone of Aflac's longstanding reputation in the industry. More recently, Tillman assumed executive leadership of Aflac Incorporated's Sustainability efforts and Aflac's Supplier Diversity strategies.
Brodén is responsible for leading enterprise-wide corporate development, investor and rating agency relations, corporate finance, capital management, financial reporting, and financial planning and analysis. More recently, he has assumed oversight of the company's global investments, risk and actuarial functions, as well as its reinsurance strategy, including Aflac Re Bermuda Ltd. Brodén joined Aflac in 2017 as senior vice president and treasurer, bringing more than 15 years of experience and leadership managing global financial and insurance portfolios.
Commenting on the appointments, Aflac Incorporated Chairman and CEO Daniel P. Amos stated: "In conjunction with Aflac Incorporated's Board of Directors, it is my pleasure to share these well-deserved promotions that acknowledge the accomplishments of Virgil, Audrey and Max, whose contributions and executive leadership have had a tremendous impact on our company. These promotions not only demonstrate the breadth and depth of our company's talent, but they also recognize these leaders' unwavering commitment to their areas, which serves as an inspiration to others across Aflac to deliver on our promise to be there for our policyholders when they need us most."
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for nearly seven decades to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.1 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in the World's Most Ethical Companies by Ethisphere for 18 consecutive years (2024), Fortune's World's Most Admired Companies for 23 years (2024) and Bloomberg's Gender-Equality Index for the fourth consecutive year (2023). In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2023) for 10 years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."
1 LIMRA 2023 U.S. Supplemental Health Insurance Total Market Report |
FORWARD-LOOKING INFORMATION
The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" to encourage companies to provide prospective information, so long as those informational statements are identified as forward-looking and are accompanied by meaningful cautionary statements identifying important factors that could cause actual results to differ materially from those included in the forward-looking statements. The company desires to take advantage of these provisions. This document contains cautionary statements identifying important factors that could cause actual results to differ materially from those projected herein, and in any other statements made by company officials in communications with the financial community and contained in documents filed with the Securities and Exchange Commission (SEC). Forward-looking statements are not based on historical information and relate to future operations, strategies, financial results or other developments. Furthermore, forward-looking information is subject to numerous assumptions, risks and uncertainties. In particular, statements containing words such as "expect," "anticipate," "believe," "goal," "objective," "may," "should," "estimate," "intends," "projects," "will," "assumes," "potential," "target," "outlook" or similar words as well as specific projections of future results, generally qualify as forward-looking. Aflac undertakes no obligation to update such forward-looking statements.
The company cautions readers that the following factors, in addition to other factors mentioned from time to time, could cause actual results to differ materially from those contemplated by the forward-looking statements:
Media contact – Ines Gutzmer, 762.207.7601 or igutzmer@aflac.com
Analyst and investor contact – David A. Young, 706.596.3264 or 800.235.2667 or dyoung@aflac.com
SOURCE Aflac Incorporated
