To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
Nearly 3 in 4 employees experience workplace stress or anxiety while covering for a peer1
COLUMBUS, Ga., Aug. 21, 2025 /PRNewswire/ -- Key findings from the second annual Time Away Study1 released by Aflac, the leading provider of health supplemental insurance in the U.S.,2 reveal the significant physical, mental and professional challenges faced by employees who assume additional work when a co-worker is on leave. The study highlights the critical role that planning, communication and recognition play in maintaining employee well-being and productivity during these critical periods. The findings underscore the importance of proactive leave coverage strategies and offer actionable recommendations for both businesses and their workers.
According to the 2025 Aflac Time Away Study:
Aflac's study emphasizes the need for employers to adopt proactive leave and time away management practices to mitigate the risks of burnout and negative impacts on employee morale. As part of its ongoing efforts to support businesses and their employees, Aflac urges employers to take a more holistic approach to leave management — safeguarding access to time away and ensuring robust plans are in place to address the well-being of employees for the continued success of business operations. Proactive planning and clear communication, alongside recognition and support, can minimize the physical and mental impact on employees and foster a healthier, more productive work environment.
"We know that in today's environment, employers are increasingly cognizant of providing a better workplace for their employees, but this study reveals that the challenges of covering for a co-worker on leave can have a significant impact on productivity," said Jenny Merrithew, vice president, Marketplace Solutions at Aflac. "To ensure there is balance in time away programs and productivity, employers should take steps and create a strategy to support the long-term well-being of employees, especially during periods where they are covering for a co-worker on leave. The strategy should include clear communication, regular check-ins, and tools and support to help prevent employee burnout and boost their engagement."
Similar to business continuity planning for disasters, building robust leave contingency plans that foster a culture of consistency, communication, recognition and support for employees taking on additional work could reduce the overall impacts identified in the study. This work can shape and inform how employers can remain competitive with time away benefits and minimize the impact to productivity and well-being in the workplace.
"What we discovered through this research is that leaders may not be aware of the toll that longer leave coverage takes on their employees, especially on tenured employees who may appear better equipped to manage the increased workload," said JR Shamley, senior vice president of National Accounts Business Development and Growth Solutions at Aflac. "Leaders should ensure workers are supported, recognized and rewarded equally and commensurate with the amount of additional work that's expected of them."
Download the report to learn more.
ABOUT THE 2025 AFLAC TIME AWAY STUDY
This second annual Aflac Time Away Study, conducted in January 2025, examines the impacts of time away/leave (two-plus weeks) programs on the workers who remain to ensure business continuity during those leave periods. This year, to provide a more complete picture of U.S. businesses' leave programs, this study includes both employees covering for a co-worker on leave and benefits decision-makers providing the employer perspective. The data was collected by Kantar Profile Divisions on behalf of Aflac from a national consumer survey of 1,000 respondents who had covered for a co-worker on leave in the past year and 500 employers working for companies that offer leave programs.
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for nearly seven decades to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.2 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in the World's Most Ethical Companies by Ethisphere for 19 consecutive years (2025) and Fortune's World's Most Admired Companies for 24 years (2025). In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2024) for 11 years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/español. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."
Group life, disability and absence services are provided by Continental American Insurance Company (CAIC); in New York, products and services are provided by American Family Life Assurance Company of New York; in California, coverage is offered by Continental American Life Insurance Company. Products may not be available in all states and may vary depending on state law.
1 Time Away Study 2025. Aflac Incorporated. Published May 2025.
2 LIMRA 2024 U.S. Supplemental Health Insurance Total Market Report.
Media contact: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
SOURCE Aflac
