To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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The Aflac Childhood Cancer Foundation (ACCF) has announced recipients of their 2025 Child Life Grant awards benefitting 15 hospital programs that will help bring comfort, support and guidance to pediatric patients, their siblings and families experiencing a cancer or blood disorders diagnosis. Since 2018, 83 grants totaling $152,500 have been awarded by the foundation to Child Life programs across the U.S.
“We are grateful for the opportunity to once again support the vital role child life specialists play in helping young cancer and blood disorders patients and their loved ones navigate their journeys through diagnosis and treatment,” said ACCF president Kerry Hand.
Because insurance does not typically cover Child Life programs, charitable donations are vital for some hospitals to be able to include these therapeutic and educational interventions that help minimize stress, promote coping and help children and families adjust to medical experiences, he added.
This year’s grantees are Children’s Health Foundation, Oklahoma City, OK – Nourishing Hope; Children’s National, Washington, DC – Super Sib Day; East Alabama Medical Center, Opelika, AL – Sickle Cell education; Geisinger Janet Weis Children’s Hospital, Danville, PA – Head wraps and care packages; James and Connie Maynard Children’s Hospital, Greenville, NC – Canine Crew; Aflac Cancer and Blood Disorders Center, Atlanta, GA – coping support resources; Mary Bridge Children’s Hospital, Tacoma, WA – developmental play items; NewYork-Presbyterian Brooklyn Methodist Hospital, Brooklyn, NY – support group; Nicklaus Children’s Hospital, Miami, FL – Memory Making; Christus Children’s, San Antonio, TX - Puppyatrics ; Phoenix Children’s Hospital, Phoenix, AZ – sack lunch program; UCSF Benioff Hospital, Oakland, CA – Patient and Sibling Resiliency Initiative; UF Health Shands Children’s Hospital, Gainesville, FL – sibling care packages; University of Kansas Medical Center, Kansas City, KS – proton therapy patient blankets; and Wellstar Children’s Hospital of Georgia, Augusta, GA – pup companion. Stay tuned to newsroom.aflac.com for more stories about the impact of these programs.
You can join the Aflac Childhood Cancer Foundation in its mission. One hundred percent of donations to the Aflac Childhood Cancer Campaign directly benefit children with cancer and blood disorders and their families through grants supporting treatment and research at hospitals and organizations across the U.S.
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