To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Though the traditional holiday season of giving has wrapped up, the new year presents a variety of opportunities for keeping that sentiment alive. In a recent Q&A with Children’s National Hospital, Brad Knox, senior vice president and counsel, Aflac Federal Relations, shared his thoughts on what it means to be an advocate for a cause near and dear to him — children’s health. Aflac and Children’s National have worked together for more than 10 years, aligning on a common goal: supporting the treatment and research for pediatric cancer and blood disorders.
Brad, now a member of the Corporate Advisory Council, began his relationship with Children’s National Hospital when one of his own children was treated for an injury. He saw firsthand the level of care they provided for his family and quickly learned about all they do for kids — including the incredible work they do for sickle cell disease patients.
“The work Children’s National does to ensure that all children in the Washington, D.C., area are healthy and prospering is vital to the families and vibrance of our region,” said Knox. “I’ve also been impressed with their sickle cell research, especially given the diverse population of the community. It’s amazing to see the impact locally, nationally, and around the globe.”
In 2022, Aflac announced $100,000 donation to Children's National Hospital for research and treatment enhancements for sickle cell disease. This relationship is an extension of Aflac’s 27-year and more than $165 million commitment to helping those diagnosed with cancer and various blood disorders, including sickle cell disease. One way Aflac does this is through its My Special Aflac Duck® program, originally created in 2018 for children with cancer and expanded in 2022 with a version for kids with sickle cell. My Special Aflac Duck is a robotic duck that is provided to children above the age of 3, free of charge and helps them cope with their cancer or sickle cell diagnosis and treatments. Children and caregivers use the ducks for medical play to help kids better understand their treatments and communicate their feelings, which is sometimes difficult.
“I am incredibly fortunate to work for a company that is deeply rooted in caring for others and aligns with my personal values,” said Knox. “Serving on the Corporate Advisory Council at Children’s National is such a privilege and inspiration — meeting with patients and their families and learning about their lives and dreams, their excitement and joy is contagious, and I’m amazed by staff at Children’s National who make that future possible for them.”
How can you become an advocate for a mission that’s important to you? Brad offers a few ways to get started:
Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.
Aflac | WWHQ | 1932 Wynnton Road | Columbus, GA 31999
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