On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.
To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder
To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Iowa policyholders residing in Iowa that have been affected by the severe storms, Aflac will provide a premium grace period starting Apr. 16, 2024, and ending Aug. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To provide relief for Texas policy/certificate holders residing in Anderson, Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Burleson, Caldwell, Calhoun, Cameron, Camp, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Delta, DeWitt, Dimmit, Duval, Ellis, Falls, Fannin, Fayette, Fort Bend, Franklin, Freestone, Frio, Galveston, Goliad, Gonzales, Grayson, Gregg, Grimes, Guadalupe, Hardin, Harris, Harrison, Hays, Henderson, Hidalgo, Hill, Hopkins, Houston, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kaufman, Kenedy, Kinney, Kleberg, Lamar, LaSalle, Lavaca, Lee, Leon, Liberty, Limestone, Live Oak, Madison, Marion, Matagorda, Maverick, McLennan, McMullen, Medina, Milam, Montgomery, Morris, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Polk, Rains, Red River, Refugio, Robertson, Rockwall, Rusk, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Titus, Travis, Trinity, Tyler, Upshur, Uvalde, Van Zandt, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Williamson, Wilson, Wood, Zapata, and Zavala counties, and affected by Hurricane Beryl, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in the state that have been affected by the wildfires, Aflac will provide a premium grace period starting July 9, 2024, and ending Oct. 1, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Kids receive special delivery of robotic Aflac ducks and enjoy a day of fun festivities during National Childhood Cancer and Sickle Cell Awareness Month
COLUMBUS, Ga., Sept. 25, 2023 /PRNewswire/ -- Aflac, the leading provider of supplemental health insurance products in the U.S.1 and proud supporter of families of children with cancer and blood disorders like sickle cell disease (SCD), today delivered its award-winning My Special Aflac Duck to children at The University of New Mexico Children's Hospital in Albuquerque. The duck delivery coincides with National Childhood Cancer Awareness and Sickle Cell Awareness Month, helping to bring attention to the challenges that children and families face when confronted with pediatric cancer or sickle cell disease.
The social robot uses medical play, lifelike movement and mimics emotions to engage and help comfort kids during their cancer or sickle cell disease journey. It was developed after more than 18 months of research with children, families and health care providers to help children cope with their treatments, particularly from an emotional perspective.
"My Special Aflac Duck has given comfort and joy to more than 24,000 children across the United States, Japan and Northern Ireland during what are often incredibly challenging circumstances," said Aflac U.S. President Virgil Miller. "Our $170 million commitment to children and families facing pediatric cancer and blood disorders, spanning more than 28 years, is best illustrated through this extraordinary resource to help families when they need it most. It is an incredibly rewarding program, and we are pleased to spread some joy today with these children in New Mexico."
"We are excited that Aflac has brought My Special Aflac Ducks to Albuquerque for our children. It is extremely important for kids facing cancer and sickle cell disease to have the ability to express their feelings and use medical play to better understand what is happening both in the hospital and at home," said Dr. Shirley Abraham, hematologist/oncologist at UNM Children's Hospital.
Attendees at the Albuquerque event participated in a My Special Aflac Duck demonstration before beginning an exciting scavenger hunt, culminating in each child meeting his or her very own robotic companion. Following the hunt, patients and their families celebrated the new friendship through various activities like creating a birth certificate and beaded necklace for their duck, coloring and more.
Additional elements of My Special Aflac Duck include an interactive mobile app that allows children to virtually bathe and feed their duck, featuring customizable soundscapes that provide soothing visuals and sounds, smart sensors that enable touch and awareness of light and sounds, a calming heartbeat and breathing vibrations. My Special Aflac Duck was named Best in Show at CES in Las Vegas and was named to Time Magazine's list of Best Inventions.
Health care providers, support organizations and families can order My Special Aflac Duck for children three years or older who have been diagnosed with cancer or sickle cell disease at https://myduck.sproutel.com/family/request.
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 67 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.1 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance policies in force. In 2021, the company became a signatory of the Principles for Responsible Investment (PRI). In 2022, the company was included in the Dow Jones Sustainability North America Index for the ninth year, the World's Most Ethical Companies by Ethisphere for the 17th consecutive year, Fortune's World's Most Admired Companies for the 22nd time and Bloomberg's Gender-Equality Index for the fourth consecutive year. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."
Aflac | Aflac New York | WWHQ | 1932 Wynnton Road | Columbus, GA 31999.
ABOUT THE UNIVERSITY OF NEW MEXICO CHILDREN'S HOSPITAL
The UNM Children's Hospital in New Mexico's only dedicated children's hospital. As part of the UNM Health System, the only academic health center in the state, pediatric patients receive the most advanced specialty and primary care in the Southwest. UNM Hospital/UNM Children's Hospital is the only Level-I trauma center in the state and serves all New Mexicans regardless of ability to pay.
1 LIMRA 2021 US Supplemental Health Insurance Total Market Report
Media contact for Aflac: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Media contact for The University of New Mexico Children's Hospital: Chris Ramirez, 505-313-3429 or cramirez@salud.unm.edu
Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
SOURCE Aflac
