Notifications from Aflac

Notifications from Aflac

To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Tuesday, June 17, 2024, through Monday, Dec. 2, 2024.
  • Postpone cancelations and non-renewals from Tuesday, June 17, 2024, through Monday, Dec. 2, 2024.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles through Monday, Dec. 2, 2024.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims through Monday, Dec. 2, 2024.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


To help provide relief for Oregon policyholders residing in the state that have been affected by the wildfires, Aflac will provide a premium grace period starting July 12, 2024, and ending Nov. 11, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


 

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, and San Bernardino counties affected by wildfires, Aflac will provide a premium grace period starting Sept. 5, 2024, and ending Nov. 11, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for California policyholders residing in Lake County affected by wildfires, Aflac will provide a premium grace period starting Sept. 8, 2024, and ending Dec. 2, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Tennessee policyholders Aflac will provide a premium grace period starting Sept. 26, 2024, and ending Nov. 25, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. As further protection, insurance professionals licensed in other states, but not holding Tennessee licenses will be permitted to assist Aflac policyholders. Agents must contact Tennessee Department of Insurance for permission on a case-by-case basis for this accommodation. Aflac will provide a replacement copy of the policy upon request by the policyholder.


To help provide relief for North Carolina policyholders Aflac will provide a premium grace period starting Sept. 27, 2024, and ending Nov. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Florida policyholders Aflac will provide a premium grace period starting Sept. 26, 2024, and ending Nov. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Georgia policyholders Aflac will provide a premium grace period starting Sept. 24, 2024, and ending Nov. 25, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for South Carolina policyholders Aflac will provide a premium grace period starting Sept. 25, 2024, and ending Nov. 25, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Florida policyholders Aflac will provide a premium grace period starting Oct. 5, 2024, and ending Dec. 10, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To provide relief for New Mexico policy/certificate holders residing in Chavez County and affected by the severe flooding, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Saturday, Oct. 19, 2024, through Tuesday, Feb. 18, 2025.
  • Postpone cancelations and non-renewals from Saturday, Oct. 19, 2024, through Tuesday, Feb. 18, 2025.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles through Tuesday, Feb. 18, 2025.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims through Tuesday, Feb. 18, 2025.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


To help provide relief for California policyholders residing in Siskiyou County affected by wildfires, Aflac will provide a premium grace period starting July 3, 2024, and ending Dec. 31, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for California policyholders residing in Sierra County affected by wildfires, Aflac will provide a premium grace period starting Sept. 2, 2024, and ending Dec. 31, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for California policyholders residing in Ventura County affected by wildfires, Aflac will provide a premium grace period starting Nov. 6, 2024, and ending Jan. 07, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.

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Press Releases

La adorada celebridad hispana y sobreviviente de cáncer de mama, Adamari López, acompaña a Aflac en la campaña “Remisión con una Misión”
Adamari comparte su recorrido personal para concientizar sobre la importancia del cuidado proactivo de la salud entre los hispanos de los Estados Unidos

COLUMBUS, Ga., 3 de octubre de 2023 — Aflac, proveedor líder de seguros médicos suplementarios en los Estados Unidos,1 presenta una nueva iniciativa con la escritora, madre, actriz, ex presentadora de Telemundo y sobreviviente de cáncer de mama, Adamari López, para su campaña “Remisión con una Misión”. Esta iniciativa, que comienza en octubre en honor al Mes de Concientización sobre el Cáncer de Mama, tiene como objetivo fomentar mejores prácticas de salud y bienestar dentro de la comunidad hispana de los Estados Unidos, promoviendo la importancia de los hábitos proactivos en materia de cuidado de la salud.

La campaña “Remisión con una Misión” de Aflac se enfrenta a una cruda realidad: 1 de cada 4 adultos ha optado por renunciar a sus revisiones médicas esenciales debido a que se perciben con buena salud, según la encuesta Wellness Matters de Aflac, realizada específicamente entre hispanos. La encuesta también reveló que el 72 % de los encuestados hispanos a los que se les diagnosticó cáncer se enteraron de su condición durante chequeos médicos de rutina o exámenes anuales programados regularmente, en comparación con el 46 % de la población general. Además, un alarmante 31 % de los hispanos informó que encuentran barreras lingüísticas que dificultan su acceso a los recursos de atención preventiva. Estos resultados ponen de relieve la urgente necesidad de cerrar las brechas lingüísticas y ampliar las iniciativas de educación en salud dentro de la comunidad hispana de Estados Unidos.

“Unir fuerzas con Aflac para la campaña ‘Remisión con una Misión’ tiene un significado personal para mí. Descubrí la importancia de los chequeos de bienestar de primera mano cuando me diagnosticaron cáncer de mama a la temprana edad de 33 años. Mi recorrido me ha demostrado el papel fundamental que desempeñan la detección precoz y la atención médica proactiva para salvar vidas”, declaró López. “Las preocupantes estadísticas relativas a los hábitos de salud dentro de la comunidad hispana me conmovieron profundamente: quiero instar a mi comunidad a dar prioridad a las revisiones periódicas para identificar a tiempo posibles problemas de salud y tomar las riendas de nuestro bienestar”.

“La campaña ‘Remisión con una Misión’ combinará la popularidad de Adamari con su recorrido auténtico e inspirador para fomentar prácticas proactivas de cuidado de la salud dentro de la comunidad hispana”, dijo Inés Rodríguez Gutzmer, vicepresidenta senior principal y jefa de comunicaciones de Aflac Incorporated. “Necesitamos cerrar brechas, derribar barreras idiomáticas y empoderar a las personas para que tomen las riendas de su salud. Juntos haremos hincapié en el valor de la detección precoz y promoveremos las consultas y pruebas de detección periódicas. Al igual que Adamari, Aflac tiene la misión de ayudar a pacientes y familias a crear mejores hábitos de salud”.

La Encuesta Wellness Matters de Aflac examinó las actitudes, hábitos y opiniones sobre la salud y la atención preventiva, y descubrió que muchos adultos dejan de ir a las consultas de bienestar y las revisiones que pueden ayudar a salvar sus vidas, incluyendo mamografías, análisis de sangre, pruebas de Papanicolau, de enfermedades de transmisión sexual, de cáncer de piel y colonoscopias. Estos hallazgos subrayan la necesidad de un mayor compromiso y educación dentro de la comunidad hispana de los Estados Unidos, trascendiendo las barreras del idioma y abogando por prácticas proactivas de atención médica.

Información adicional de la Encuesta Wellness Matters de Aflac:

  • Los seres queridos tienen un alto impacto en la promoción de la salud: Muchos hispanos de los Estados Unidos (67 %) afirmaron que se benefician de amigos y familiares que los animan a ir al médico para las consultas rutinarias. Las personas son más propensas a programar sus chequeos de rutina y dar prioridad a las revisiones de bienestar en la edad adulta si sus padres o cuidadores demostraron buenos hábitos, como la programación de consultas de bienestar infantil durante sus primeros años de vida.
  • Dinámica de género: Los hombres hispanos muestran una visión más positiva de su salud actual y futura en comparación con las mujeres.
  • Brecha generacional: Las generaciones más jóvenes, incluida la Generación Z, sienten menos control sobre su salud pero son más propensas a dejar de ir a las consultas médicas anuales de bienestar.

La colaboración de Aflac con Adamari López es un ejemplo de su compromiso de fomentar un futuro más saludable para la comunidad hispana de los Estados Unidos. Juntos, Aflac y Adamari, están trabajando para derribar barreras, inspirar cambios positivos y priorizar el bienestar para todos. Obtenga más información en Aflac.com/Adamari.

SOBRE EL ESTUDIO
La Encuesta Wellness Matters de 2023 se llevó a cabo entre una muestra representativa a nivel nacional de 2,001 adultos empleados en Estados Unidos, de edades comprendidas entre 18 y 65 años, en junio de 2023, por Kantar Profiles a nombre de Aflac. Como parte del informe de la población hispana, se agregaron 200 encuestados de habla hispana, lo que resultó en un total de 580 encuestados para asegurar la comprensión sólida de esta población. Los 200 adicionales no se incluyen en el informe de la población general, con el fin de mantener una muestra representativa a nivel nacional. Obtenga más información en Aflac.com/WellnessMatters.

SOBRE AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), una empresa incluida en la lista Fortune 500, ha ayudado a proporcionar protección financiera y tranquilidad durante más de 67 años a millones de asegurados y clientes a través de sus subsidiarias en Estados Unidos y Japón. En Estados Unidos, Aflac es el proveedor número uno de productos de seguros médicos suplementarios.1 En Japón, Aflac Life Insurance Japan es el principal proveedor de pólizas de seguros médicos y de cáncer vigentes. En 2021, la compañía se convirtió en signataria de los Principios de Inversión Responsable (PRI). En 2022, la compañía fue incluida en el índice Dow Jones Sustainability North America Index, por noveno año consecutivo; en la lista de las Empresas más Éticas del Mundo de Ethisphere, durante 17 años consecutivos; en la lista de las Compañías más Admiradas del Mundo de Fortune, por vigésima segunda vez; y en el Índice de Igualdad de Género de Bloomberg, por cuarto año consecutivo. Para obtener información sobre cómo obtener ayuda con los gastos que el seguro médico no cubre, visítenos en aflac.com o aflac.com/espanol. Los inversionistas pueden obtener más información sobre Aflac Incorporated y su compromiso con la responsabilidad social y la sostenibilidad en investors.aflac.com en la sección “Sostenibilidad”.

Contacto de prensa: Darcy Brito, 706-505-9762 o dbrito@aflac.com

Contacto para analistas e inversionistas: David A. Young, 706-596-3264, 800-235-2667 o dyoung@aflac.com

 


1 LIMRA 2021 Supplemental Health Insurance Total Market Report