Notifications from Aflac

Notifications from Aflac

On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


 

To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder


To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Postpone cancelations and non-renewals from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles for 120 days.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims for at least 120 days.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


To help provide relief for Iowa policyholders residing in Iowa that have been affected by the severe storms, Aflac will provide a premium grace period starting Apr. 16, 2024, and ending Aug. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To provide relief for Texas policy/certificate holders residing in Anderson, Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Burleson, Caldwell, Calhoun, Cameron, Camp, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Delta, DeWitt, Dimmit, Duval, Ellis, Falls, Fannin, Fayette, Fort Bend, Franklin, Freestone, Frio, Galveston, Goliad, Gonzales, Grayson, Gregg, Grimes, Guadalupe, Hardin, Harris, Harrison, Hays, Henderson, Hidalgo, Hill, Hopkins, Houston, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kaufman, Kenedy, Kinney, Kleberg, Lamar, LaSalle, Lavaca, Lee, Leon, Liberty, Limestone, Live Oak, Madison, Marion, Matagorda, Maverick, McLennan, McMullen, Medina, Milam, Montgomery, Morris, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Polk, Rains, Red River, Refugio, Robertson, Rockwall, Rusk, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Titus, Travis, Trinity, Tyler, Upshur, Uvalde, Van Zandt, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Williamson, Wilson, Wood, Zapata, and Zavala counties, and affected by Hurricane Beryl, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Monday, July 8, 2024, through Friday, Sept. 6, 2024.
  • Postpone cancelations and nonrenewals from Monday, July 8, 2024, through Friday, Sept. 6, 2024.
  • Waive early refill time limits on active prescriptions for 90 days.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Cover necessary medical equipment, supplies, and services, regardless of when or where the service is provided.
  • Waive penalties, restrictions, and claims denials for necessary out-of-network services.
  • Waive requirements for preauthorization, referrals, or medical necessity reviews for dental services.
  • Allow extra time for health care providers and facilities to file claims.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.

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Press Releases

Award-winning My Special Aflac Duck® soars into the Windy City to provide comfort and joy to Chicago children facing cancer and blood disorders

Children at Lurie Children's Hospital experience a heartwarming surprise: hi-tech robotic Aflac ducks delivered with a day full of festive activities for pediatric patients

COLUMBUS, Ga., Oct. 31, 2023 /PRNewswire/ -- Aflac, a leading provider of supplemental health insurance products in the U.S. and a proud supporter of families of children with cancer and blood disorders such as sickle cell disease, yesterday delivered its acclaimed My Special Aflac Ducks to children at Lurie Children's Hospital in Chicago.

Children at Lurie Children’s Hospital experience a heartwarming surprise: hi-tech robotic Aflac ducks delivered with a day full of festive activities for pediatric patients.

Since 2018, My Special Aflac Duck® has brought comfort and joy to over 25,000 kids with cancer and sickle cell disease.

The robotic duck utilizes medical play, realistic motions, and emulates emotions to interact with and provide comfort to children as they navigate treatment. My Special Aflac Duck was created following extensive research spanning over 18 months, involving more than 100 children, families and health care professionals. Its primary aim is to assist children with the emotional side of managing their treatments. It is part of Aflac's commitment to children and families facing pediatric cancer and blood disorders that extends over 28 years and $170 million.

"Aflac's mission has always been to be there when people need us the most," said Ines Rodriguez Gutzmer, senior vice president and chief communications officer, Aflac Incorporated. "My Special Aflac Duck is a vivid expression of that commitment, and it is heartwarming to witness the smiles of Chicago's children and families as they welcome a new friend to walk with them on their journey. This remarkable program has brought comfort and joy to over 25,000 children, and we are honored to provide this award-winning resource, free of charge, to any child diagnosed with pediatric cancer and sickle cell disease in the United States, Northern Ireland and Japan."

Children at Lurie Children's Hospital participated in a My Special Aflac Duck demonstration and fun challenges before meeting their very own robotic companion, which is theirs to keep. Patients and their families were invited to stay for the duck reveal party, along with various activities like creating a birth certificate and beaded necklace for their duck, coloring and more.

"The My Special Aflac Duck is an incredible tool that helps provide comfort to our patients and allows them to express themselves through the duck's emotion choices. The My Special Aflac Duck also brings joy and much needed distraction to our patients who are going through a particularly difficult time," said T.J. Johnson, Vice President of Corporate Partnerships, Lurie Children's Hospital. "This program is an amazing addition to our child life programming, and Lurie Children's is very appreciative of our partnership with Aflac."

Additional elements of My Special Aflac Duck include an interactive mobile app that allows children to virtually bathe and feed their duck, featuring customizable soundscapes that provide soothing visuals and sounds, smart sensors that enable touch and awareness of light and sounds, a calming heartbeat and breathing vibrations. My Special Aflac Duck was named Best in Show at CES in Las Vegas and was named to Time Magazine's list of Best Inventions.

Health care providers, support organizations and families can order My Special Aflac Duck for children three years or older who have been diagnosed with cancer or sickle cell disease at https://myduck.sproutel.com/family/request.

ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.1 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in 2023 in the World's Most Ethical Companies by Ethisphere for 17 consecutive years, Fortune's World's Most Admired Companies for 22 years and Bloomberg's Gender-Equality Index for the fourth consecutive year. In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2022) for nine years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."

About Lurie Children's
In the 2022-2023 U.S. News & World Report rankings of the best children's hospitals, Ann & Robert H. Lurie Children's Hospital of Chicago continues to be the top pediatric hospital in Illinois. Lurie Children's provides superior pediatric care in a state-of-the-art hospital that offers the latest benefits and innovations in medical technology, family-friendly design and research through the Stanley Manne Children's Research Institute.

1 LIMRA 2022 U.S. Supplemental Health Insurance Total Market Report 

(PRNewsfoto/Aflac)

Media contact for Aflac: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Media contact for Lurie Children's Hospital: Miranda Coello, 312-402-3618 or mcoello@luriechildrens.org 
Analyst and investor contact for Aflac: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com

SOURCE Aflac