To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Pediatric patients at University Health receive robotic companions, along with a day packed with festive activities, creating moments of joy and warmth.
COLUMBUS, Ga., Nov. 17, 2023 /PRNewswire/ -- Aflac, a leading provider of supplemental health insurance products in the U.S. and a steadfast supporter of families dealing with pediatric cancer and blood disorders, delivered its acclaimed My Special Aflac Duck to children at University Hospital in San Antonio. This event marks a significant moment in Aflac's ongoing commitment to bringing comfort and joy to young patients on their journeys.
The My Special Aflac Duck, an innovative robotic companion, utilizes medical play, realistic motions and emotional emulation to interact with and provide comfort to children undergoing treatment. Created in collaboration with over 100 children, families and health care professionals over 18 months, this animatronic duck serves as a crucial tool to help children manage the emotional aspects of their treatments. To date, more than 25,000 My Special Aflac Ducks have been delivered to children with cancer and sickle cell disease completely free of charge.
"At Aflac, our purpose is deeply rooted in being there for our policyholders during life's most trying moments. My Special Aflac Duck stands as a tangible symbol of that dedication," said Ines Rodriguez Gutzmer, senior vice president, Communications. Aflac Incorporated. "Witnessing the authentic smiles of children as they embrace a new companion on their journey fills our hearts, and we are thrilled to deliver this award-winning resource to the children at University Health who are navigating the path of pediatric cancer or blood disorders like sickle cell disease."
Children at University Health participated in a My Special Aflac Duck demonstration and engaged in challenges before receiving their very own robotic companion. The patients and their families were invited to stay for the duck reveal party, enjoying various activities such as creating birth certificates and beaded necklaces for their ducks, coloring and more.
"University Health and our partners at UT Health San Antonio are committed to improving outcomes for children facing cancer and sickle cell disease. Our efforts include not just comprehensive medical care but therapeutic activities and emotional support," said Irene Sandate, chief nursing officer, University Health Women's and Children's Hospital. "Our team of child life specialists help children and their families understand and cope with challenging health care events. Specially adapted toys like My Special Aflac Duck provide a comforting presence and a way for children to understand and respond to their treatments."
My Special Aflac Duck includes an interactive mobile app for virtual care, customizable soundscapes for soothing visuals and sounds, smart sensors for touch and awareness, a calming heartbeat, and breathing vibrations. Named Best in Show at CES in Las Vegas and featured on Time Magazine's list of Best Inventions, the duck has garnered acclaim for its innovative approach to pediatric care.
Health care providers, support organizations and families can order My Special Aflac Duck free of charge for children ages 3 and older who are diagnosed with cancer or sickle cell disease at https://myduck.sproutel.com/family/request.
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.1 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in 2023 in the World's Most Ethical Companies by Ethisphere for 17 consecutive years, Fortune's World's Most Admired Companies for 22 years and Bloomberg's Gender-Equality Index for the fourth consecutive year. In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2022) for nine years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."
ABOUT UNIVERSITY HEALTH
University Health is the only locally owned health system in San Antonio. For more than 100 years, University Health has been here to heal, improve health, train the next generation of medical professionals and ensure the people of San Antonio, Bexar County and South Texas have access to primary and advanced specialty care close to home. Specialized services include the region's only Level I trauma center for both adults and children, and maternal and neonatal intensive care centers designated at the highest levels by the State of Texas. As the region's only academic health system, University Health is a hub of innovation and discovery, committed to delivering patient-centered, culturally competent, high-quality and compassionate care, based on a strong foundation of outcomes‐based research and innovative teaching. Learn more at UniversityHealth.com.
1 LIMRA 2022 U.S. Supplemental Health Insurance Total Market Report
Media contact for Aflac: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Media contact for University Health: Shelley Kofler, 512-294-5224 or shelley.kofler@uhtx.com
Analyst and investor contact for Aflac: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
SOURCE Aflac
