Notifications from Aflac

Notifications from Aflac

On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


 

To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder


To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Postpone cancelations and non-renewals from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles for 120 days.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims for at least 120 days.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


To help provide relief for Iowa policyholders residing in Iowa that have been affected by the severe storms, Aflac will provide a premium grace period starting Apr. 16, 2024, and ending Aug. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To provide relief for Texas policy/certificate holders residing in Anderson, Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Burleson, Caldwell, Calhoun, Cameron, Camp, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Delta, DeWitt, Dimmit, Duval, Ellis, Falls, Fannin, Fayette, Fort Bend, Franklin, Freestone, Frio, Galveston, Goliad, Gonzales, Grayson, Gregg, Grimes, Guadalupe, Hardin, Harris, Harrison, Hays, Henderson, Hidalgo, Hill, Hopkins, Houston, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kaufman, Kenedy, Kinney, Kleberg, Lamar, LaSalle, Lavaca, Lee, Leon, Liberty, Limestone, Live Oak, Madison, Marion, Matagorda, Maverick, McLennan, McMullen, Medina, Milam, Montgomery, Morris, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Polk, Rains, Red River, Refugio, Robertson, Rockwall, Rusk, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Titus, Travis, Trinity, Tyler, Upshur, Uvalde, Van Zandt, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Williamson, Wilson, Wood, Zapata, and Zavala counties, and affected by Hurricane Beryl, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Monday, July 8, 2024, through Friday, Sept. 6, 2024.
  • Postpone cancelations and nonrenewals from Monday, July 8, 2024, through Friday, Sept. 6, 2024.
  • Waive early refill time limits on active prescriptions for 90 days.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Cover necessary medical equipment, supplies, and services, regardless of when or where the service is provided.
  • Waive penalties, restrictions, and claims denials for necessary out-of-network services.
  • Waive requirements for preauthorization, referrals, or medical necessity reviews for dental services.
  • Allow extra time for health care providers and facilities to file claims.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.

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Press Releases

My Special Aflac Duck® goes prime time with Deion "Coach Prime" Sanders

COLUMBUS, Ga., June 25, 2024 /PRNewswire/ -- Legendary Hall of Fame Athlete turned University of Colorado Boulder Head Football Coach Deion "Coach Prime" Sanders joined Aflac, a leading provider of supplemental health insurance in the U.S., on Monday, to deliver My Special Aflac Ducks at Children's Hospital Colorado. The social robotic duck provides comfort to pediatric patients with cancer and sickle cell disease by helping them prepare for medical procedures, communicate their feelings, practice distraction techniques and more. From championships and personal achievements on the gridiron to both the Pro and College Football Halls of Fame, Coach Prime matches his on-field passion with his desire to give back to the community.

"This is my second My Special Aflac Duck delivery, and I'm so honored and humbled to spend some time with these incredibly strong and brave kids," said Coach Prime. "I jumped at the chance to bring joy to these patients and their families in the Colorado community. These deliveries with Aflac are a BLESSING. I'm talking about inspiration and being a part of something greater than myself. It's rewarding beyond words."

My Special Aflac Duck is distributed free of charge to children ages 3 and up who are diagnosed with cancer or sickle cell disease. The robotic companion was designed in consult with more than 100 children, families and medical professionals in partnership with Empath Labs to produce the comforting, lifelike movements, medical play and many more features that bring cheer. My Special Aflac Duck was the focus of a three-year clinical study spearheaded by researchers at Emory University and conducted at eight hospitals across the country. The study, released in April, shows that My Special Aflac Duck helps pediatric patients with cancer cope with treatment-related distress and anxiety. The duck was named one of Time Magazine's 50 Best Inventions and named Best in Show at CES and South by Southwest in 2018.

The pediatric patients went on a scavenger hunt through the hospital before the children were surprised with their new, cuddly companions to keep, complete with a birth certificate where the child names their new friend.

"The joy on the faces of the kids and their caregivers at Children's Hospital Colorado, knowing they will find comfort, is at the heart of the My Special Aflac Duck program," said Aflac Executive Garth Knutson. "The recent clinical study confirms what we've always believed — the duck helps reduce stress and anxiety for children facing cancer and sickle cell disease. This resource, gifted today with Coach Prime, exemplifies the spirit of giving back and offering support where it's needed most."

Since My Special Aflac Duck was first introduced in 2018, Aflac has delivered nearly 31,000 ducks to children in the United States, Japan and Northern Ireland, and the company has worked with more than 500 hospitals, in addition to working directly with families, to distribute these ducks. In 2022, Aflac expanded the program to include sickle cell patients and, to date, nearly one-third of My Special Aflac Ducks are sickle cell-specific. Aflac's commitment to pediatric cancer and blood disorders spans decades with Aflac employees, independent agents and The Aflac Foundation Inc. contributing more than $182 million to childhood cancer and blood disorders treatment and research since 1995.

"It was incredible to have Coach Prime visit our patients and help provide them with a special scavenger hunt experience," said Christy Dobson, Vice President of Board and Community Relations at Children's Hospital Colorado. "His presence and the engaging activities provided a much-needed boost to our patients' spirits."

Health care providers, support organizations and families can order My Special Aflac Duck free of charge for children 3 years or older who have been diagnosed with cancer or sickle cell disease at myspecialaflacduck.com.

ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.1 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in the World's Most Ethical Companies by Ethisphere for 18 consecutive years (2024), Fortune's World's Most Admired Companies for 23 years (2024) and Bloomberg's Gender-Equality Index for the fourth consecutive year (2023). In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2023) for 10 years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability." 

1 LIMRA 2023 U.S. Supplemental Health Insurance Total Market Report 

Deion “Coach Prime” Sanders and Aflac Chief Marketing Officer Garth Knudson provide My Special Aflac Ducks to Elly and Abigail, who are being treated for sickle cell disease, during a special event held at Children’s Hospital Colorado on Monday

Media contacts:
Amy Persons, apersons@aflac.com
Jon Sullivan, 706-763-4813 or jsullivan@aflac.com

Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com

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SOURCE Aflac