Notifications from Aflac

Notifications from Aflac

On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


 

To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder


To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Postpone cancelations and non-renewals from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles for 120 days.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims for at least 120 days.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


To help provide relief for Iowa policyholders residing in Iowa that have been affected by the severe storms, Aflac will provide a premium grace period starting Apr. 16, 2024, and ending Aug. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To provide relief for Texas policy/certificate holders residing in Anderson, Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Burleson, Caldwell, Calhoun, Cameron, Camp, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Delta, DeWitt, Dimmit, Duval, Ellis, Falls, Fannin, Fayette, Fort Bend, Franklin, Freestone, Frio, Galveston, Goliad, Gonzales, Grayson, Gregg, Grimes, Guadalupe, Hardin, Harris, Harrison, Hays, Henderson, Hidalgo, Hill, Hopkins, Houston, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kaufman, Kenedy, Kinney, Kleberg, Lamar, LaSalle, Lavaca, Lee, Leon, Liberty, Limestone, Live Oak, Madison, Marion, Matagorda, Maverick, McLennan, McMullen, Medina, Milam, Montgomery, Morris, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Polk, Rains, Red River, Refugio, Robertson, Rockwall, Rusk, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Titus, Travis, Trinity, Tyler, Upshur, Uvalde, Van Zandt, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Williamson, Wilson, Wood, Zapata, and Zavala counties, and affected by Hurricane Beryl, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Monday, July 8, 2024, through Friday, Sept. 6, 2024.
  • Postpone cancelations and nonrenewals from Monday, July 8, 2024, through Friday, Sept. 6, 2024.
  • Waive early refill time limits on active prescriptions for 90 days.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Cover necessary medical equipment, supplies, and services, regardless of when or where the service is provided.
  • Waive penalties, restrictions, and claims denials for necessary out-of-network services.
  • Waive requirements for preauthorization, referrals, or medical necessity reviews for dental services.
  • Allow extra time for health care providers and facilities to file claims.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.

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Press Releases

Championship coach and longtime Aflac partner Dawn Staley swaps gamecocks for My Special Aflac Duck®

Free-of-charge robotic companion brings joy to 16 sickle cell patients at Prisma Health Children's Hospital-Midlands

COLUMBUS, Ga., June 28, 2024 /PRNewswire/ -- Three-time women's national championship-winning University of South Carolina Head Basketball Coach and Olympic legend Dawn Staley joined Aflac, a leading provider of health supplemental insurance in the U.S., to deliver 16 My Special Aflac Ducks at Prisma Health Children's Hospital-Midlands. The social robotic duck uses innovative technology to help children prepare for medical procedures, communicate their feelings, practice distraction techniques and more.

Carmen, with the help of Coach Staley, crafted a special necklace for her My Special Aflac Duck at the delivery event. The robotic companion is available free of charge for children 3 years or older who have been diagnosed with cancer or sickle cell disease.

Aflac and I are deeply committed to giving back, particularly to children facing sickle cell

"After my first My Special Aflac Duck delivery last year, I wore a necklace crafted by a patient, serving as a constant reminder to maintain perspective in all situations. Aflac and I are deeply committed to giving back, particularly to children facing sickle cell — an often overlooked community," said Coach Staley. "Today's event carries even greater significance, especially on the heels of World Sickle Cell Day. While an undefeated season and national championships are tremendous accomplishments, nothing outweighs the special place these children hold in my heart."

The duck was designed in consult with more than 100 children, families and medical professionals in partnership with Empath Labs and uses medical play and lifelike movement to help children cope with their treatments. My Special Aflac Duck was featured in a three-year clinical study spearheaded by researchers at Emory University and conducted at eight hospitals across the country. The study, which focused on children with cancer, was released in April, showed that My Special Aflac Duck helps young patients cope with treatment-related distress and anxiety. The robotic companion was named one of Time Magazine's 50 Best Inventions and named Best in Show at CES and South by Southwest in 2018.

Pediatric sickle cell patients went on a scavenger hunt through the hospital before the children were surprised with their new, cuddly companions to keep. The sickle cell version of My Special Aflac Duck has a special cape designed to mimic a blanket, reflecting sickle cell patients who are often sensitive to changes in temperature. The cape doubles as art therapy to delight children serving as a water-activated, color-changing canvas.

"As a father of four young children in the Midlands, witnessing the joy on these amazing kids' faces when they received their My Special Aflac Duck and watching them meet Coach Staley reminds me of how incredibly gratifying it is to work for a company like Aflac where giving back is ingrained in our culture," said Aflac Senior Vice President of Group Voluntary Benefits Bob Ruff. "Special thanks to Prisma Health Children's Hospital-Midlands for helping us create a memorable day for these deserving kids to enjoy."

Since My Special Aflac Duck was first introduced in 2018, Aflac has delivered more than 30,000 ducks to children in the United States, Japan and Northern Ireland. In 2022, Aflac expanded the program to include sickle cell patients, and nearly one-third of the My Special Aflac Ducks donated have been given to children diagnosed with sickle cell disease.

Aflac's commitment to pediatric cancer and blood disorders spans decades with Aflac employees, independent agents and The Aflac Foundation, Inc. contributing more than $182 million to childhood cancer and blood disorders treatment and research since 1995.

"Our clinical team is dedicated to providing the best possible medical care for children in our community, both within our walls and beyond. Children with blood disorders like sickle cell face unique challenges, and we aim to highlight their experiences," said Dr. Stuart Cramer, medical director of Prisma Health Children's Hospital-Midlands. "We are deeply grateful to Aflac for its commitment to supporting children with cancer and blood disorders, such as sickle cell disease, through the use of their interactive My Special Aflac Duck, which brings joy and laughter during difficult times. We are also thrilled to have Coach Staley, a long-term champion of Prisma Health Children's Hospital-Midlands, join forces with Aflac to continue bringing smiles to the families we serve."

Health care providers, support organizations and families can order My Special Aflac Duck free of charge for children 3 years or older who have been diagnosed with cancer or sickle cell disease at myspecialaflacduck.com.

ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.1 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in the World's Most Ethical Companies by Ethisphere for 18 consecutive years (2024), Fortune's World's Most Admired Companies for 23 years (2024) and Bloomberg's Gender-Equality Index for the fourth consecutive year (2023). In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2023) for 10 years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."

1 LIMRA 2023 U.S. Supplemental Health Insurance Total Market Report 

(PRNewsfoto/Aflac)

Media contact:
Amy Persons, apersons@aflac.com
Jon Sullivan, 706-763-4813 or jsullivan@aflac.com

Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com

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SOURCE Aflac