To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
More than 75 robotic ducks were given free of charge to campers
FAIRFAX, Va., July 30, 2024 /PRNewswire/ -- Aflac Incorporated, a leading provider of health supplemental insurance in the U.S., paired up with Sunrise Association to deliver more than 75 social robotic ducks to children at Horizon Day Camp–Metro DC, a project between the Pozez JCC and the Sunrise Association. Horizon Day Camp- Metro DC, a day camp designed to bring the joy of childhood to children with cancer and their siblings — the camp, as well as My Special Aflac Ducks, are completely free of charge. With a shared mission, Aflac contributed $70,000 to support children with cancer and their sibling to go to camp, and donated My Special Aflac Ducks to provide additional delight through its innovative technology to help children prepare for medical procedures, communicate their feelings, practice distraction techniques and more. This is the third year the two organizations have worked together to deliver the cuddly companion to campers.
Since 2019, Aflac has distributed more than 31,000 ducks free of charge to children ages 3 and up with a pediatric cancer or blood disorders like sickle cell diagnosis. The robotic companion was designed in consult with more than 100 children, families and medical professionals in conjunction with Empath Labs to produce the comforting, lifelike movements, and many more features that bring cheer. My Special Aflac Duck was recently the focus of a three-year clinical study spearheaded by researchers at Emory University and conducted at eight hospitals across the country. The study, which included 160 patients, their families and health care professionals, was released in April, showing that My Special Aflac Duck helps pediatric patients with cancer cope with treatment-related distress and anxiety. The duck was named one of Time Magazine's 50 Best Inventions and named Best in Show at CES and South by Southwest in 2018.
"The excitement around My Special Aflac Duck is palpable," said Jeff Dannick, Executive Director, Pozez JCC of Northern Virginia. "Campers, parents and counselors love this interactive, therapeutic and fun new addition to the family that combines the joys of having a pet, a companion, and a friend, all at the same time. We are so grateful to Aflac for their generosity and creativity, and particularly for their commitment to families facing pediatric cancer."
Campers were given a demonstration of the duck and an overview of their new companion's features by Aflac Senior Manager Buffy Swinehart, who heads Aflac Corporate Social Responsibility. The Horizon Day Camp–Metro DC delivery is part of Aflac's nearly 30-year and more than $183 million commitment to the pediatric cancer and blood disorder initiative.
"The joy on the campers' faces says it all: My Special Aflac Duck spreads cheer and allows the children an opportunity to play and relax," Swinehart said. "The duck not only helps them express their emotions, but it also helps familiarize them with health care procedures through medical play, allowing the children an opportunity have a shared experience with their duck. And we now know through the recent Emory University study that the duck helps with treatment-related stress and anxiety. This international program keeps expanding in the U.S., Japan, and Northern Ireland, and it is a bright example of how Aflac continues to strengthen its commitment to helping pediatric cancer and blood disorder patients."
Health care providers, support organizations and families can order My Special Aflac Duck free of charge for children 3 years or older who have been diagnosed with cancer or sickle cell disease at myspecialaflacduck.com.
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.1 In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force. The company takes pride in being there for its policyholders when they need us most, as well as being included in the World's Most Ethical Companies by Ethisphere for 18 consecutive years (2024), Fortune's World's Most Admired Companies for 23 years (2024) and Bloomberg's Gender-Equality Index for the fourth consecutive year (2023). In addition, the company became a signatory of the Principles for Responsible Investment (PRI) in 2021 and has been included in the Dow Jones Sustainability North America Index (2023) for 10 years. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."
1 LIMRA 2023 U.S. Supplemental Health Insurance Total Market Report
Media contact: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
About Horizon Day Camp-Metro DC
Horizon Day Camp-Metro DC is a proud member of the Sunrise Association, whose mission is to bring back the joys of childhood to children with cancer and their siblings worldwide. Sunrise accomplishes this through the creation and oversight of welcoming, inclusive summer day camps, year-round programs and in-hospital recreational activities, all offered free of charge. Horizon Day Camp-Metro DC is a project between the Pozez JCC and the Sunrise Association. Learn more about Horizon Day Camp-Metro DC at https://horizondaycamp.org/metrodc/.
SOURCE Aflac
