To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Brittany Smith, before she became an Aflac agent in 2024, embarked on a personal mission to support families facing pediatric brain cancer.
For Brittany and her husband, Brandon, that drive started when they learned their son, Gunner, had a life-threatening brain tumor known as a high-grade multiform glioma in August 2017. After a six-hour emergency brain surgery, six weeks of daily proton radiation and 48 weeks of chemotherapy, Gunner finished treatments just in time for Halloween 2018. He was cancer free until the following February. After two more surgeries, Gunner’s cancer remained stable for nearly a year before discovering it had spread again in May 2020. A year and multiple treatments later, Gunner passed away at home with his loving parents and sisters by his side.
In Gunner’s memory, Brittany and Brandon established the All Heart Gunner Foundation to provide financial support to other children and families facing pediatric brain cancer. Named for Gunner’s mantra for fighting his brain cancer with an “All Heart” mentality, the foundation serves families across the country whose children have been diagnosed with a brain tumor.
“We know that moment when you’re told your child has cancer — it changes the entire family in an instant,” said Brittany. “Through the All Heart Gunner Foundation, we want to be a comfort for families faced with pediatric brain cancer and help alleviate the financial burden as much as possible so the family can put their time and attention on what matters most: getting their baby better.”
Learn more about All Heart Gunner at allheartgunner.com.
After getting the All Heart Gunner Foundation up and running, Brittany learned about Aflac and how its mission closely mirrored the heart of her own foundation — to provide financial support to individuals during some of the most challenging moments of their lives. She explored an opportunity to join the flock and very quickly discovered it was a natural fit. During a presentation at a sales team meeting, she learned about the My Special Aflac Duck® program and Aflac’s long-standing commitment to those facing pediatric cancer as well as blood disorders like sickle cell disease.
“During the nearly four years that Gunner bravely walked this road, we were unaware of the profound impact Aflac was making throughout the world of pediatric cancer and blood disorders,” said Brittany. “I was already familiar with the cancer policy — and that coverage for dependent children is included at no additional cost — but I soon learned that Aflac’s level of commitment and care extends even further.”
For more than 30 years, Aflac employees, independent agents and The Aflac Foundation, Inc., have contributed nearly $200 million to the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta to support research and treatment for pediatric cancer and blood disorders. A meaningful component of that mission is My Special Aflac Duck, a robotic companion designed to help provide comfort to pediatric patients with cancer or sickle cell disease. It also helps these children communicate with their parents, siblings, medical professionals and other caregivers.
Now, families who receive support from the All Heart Gunner Foundation will also receive their own My Special Aflac Duck to help support their child as they go through their cancer journey.
“Navigating a cancer or sickle cell diagnosis, treatment and throughout life can be challenging at any stage, so we introduced My Special Aflac Duck in 2018 to help these patients feel like they’re not alone. Since then, we’ve delivered more than 41,000 ducks to help provide comfort to these patients and their families,” said Buffy Swinehart, senior manager, Aflac Corporate Social Responsibility. “We’re so grateful for organizations like All Heart Gunner that help those facing pediatric cancer and blood disorders, and we’re thrilled to be able to provide a cuddly companion for the children and families they support.”
Along with My Special Aflac Duck and its accessories comes a suite of resources, including information on all of the functions and features of My Special Aflac Duck and the app; facilitation cards for meditation, communication, medical play, etc.; printable activities designed for play, relationship-building, empowerment and mindfulness — helping to provide distraction in busy or challenging environments — interactive use case guides to explore how My Special Aflac Duck can be used in different settings; FAQs; and additional support.
This comforting companion is available free of charge to children ages 3 and up with cancer or sickle cell disease.
Learn more about My Special Aflac Duck and Aflac’s commitment to supporting children with cancer and sickle cell disease at AflacChildhoodCancer.org.
Brittnay is a real Aflac policyholder and is also an independent contractor who has a financial interest in this insurer. This is her story. Your benefits from Aflac may differ.
This video contains the opinions of an Aflac policyholder and is not intended to portray any specific benefits or details of Aflac cancer insurance (also known as specified-disease insurance in some states). Coverage may not be available in all states and benefits may vary based on plan options. Limitations and exclusions may apply. In Delaware, Policies B70100DE, B70200DE & B70300DE. In Idaho, Policies B70100ID, B70200ID, B70300ID, B7010EPID, B7020EPID. In Oklahoma, Policies B70100OK; B70200OK; B70300OK; B7010EPOK; B7020EPOK. In Virginia, Policies A75100VA–A75300VA. For more information about Aflac insurance policies, contact your Aflac agent or visit aflac.com.
Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York.
Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999
Z2501131 Exp. 11/26
