To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
By Buffy Swinehart, senior manager, Aflac Corporate Social Responsibility
When I look back over my 23 years in the philanthropic world, the highlights reel consists of a lot of inspiring moments — delivering smiles with My Special Aflac Duck® for children with cancer and sickle cell disease, creating special moments for children and families facing those same conditions, and tallying the ever-growing donations made to the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta (which is now nearly $190 million to date).
I am a firm believer in the saying “there is strength in numbers.” It has been a privilege to share in moments when our employees get involved, whether it’s with the causes mentioned above or other activities throughout their own communities. There is a sense of passion and joy on display, not just in their volunteer work but in their day-to-day work, as well.
It’s something that I’ve known and felt for years, and with the Aflac WorkForces Report, we have the data to back it up: Corporate social responsibility (CSR) boosts well-being. In fact, a staggering 91% of employees who participate in their employers’ CSR initiatives say it has a positive impact.
At Aflac, this comes as no surprise — we are rooted in a culture of caring for others. We make a point to share our philanthropic activities regularly and invite employees to give back to causes that align with their passions. But for many organizations, the culture is different. According to the same report, 1 in 4 survey respondents who do not participate in CSR activities said they don’t know about their employers’ CSR efforts. Other reasons cited for not participating include that they either don’t see the impact of CSR activities or don’t feel encouraged by management to participate, emphasizing the importance of both companies and leadership communicating and encouraging participation in CSR efforts.
There lies a simple yet big opportunity: Talk about your company’s goodness more.
A few tips to make the most of your philanthropy program:
Whatever role you play in your organization, I encourage you to gather a team together and take a few hours to volunteer with an organization or help your community. Most importantly, you’ll be giving time and resources to those in need, and you’ll likely build a stronger bond and greater respect — both for your colleagues and for your community.
Read about these findings and more from the Aflac WorkForces Report, visit Aflac.com/AWR.
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