Notifications from Aflac

Notifications from Aflac

We care about Aflac’s policyholders affected by recent weather:

To help provide relief for Indiana policyholders residing in Delaware, Jefferson, and Randolph counties affected by the recent tornadoes, Aflac will provide a premium grace period starting March 13, 2024, and ending May 13, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.


On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.


We care about Aflac’s policyholders affected by recent weather:

To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

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Stories

Aflac Voices - Dan Amos: When an ounce of prevention can be worth a lifetime of cure

By Dan Amos, Chairman, CEO, and President, Aflac Incorporated

A few years ago, a friend told me his wife had been feeling out of sorts. She didn’t know why, but because of the pandemic she hadn’t been going to her regularly scheduled checkups. When she finally went, the news wasn’t good. Stage 3 cancer.

Thankfully, she continues to improve, but sadly, her story isn’t unique. Research shows that millions of Americans neglected their personal health during the pandemic,1 and while too many still are, I am pleased that our claims volume continues to return to pre-pandemic levels. We want to pay claims, and here’s why.

As an insurance company, managing risk is what we do. For policyholders, we see part of managing risk to mean that they will take more charge of their personal health care needs. That’s because we know that preventive care, like routine checkups and prescribed screenings, helps save lives, and as stewards of our customers’ health and financial security, we are obligated to encourage this behavior through our policy offerings and our words.

Proactive care ought to be important to everyone, as not only can an ounce of prevention be worth a lifetime of cure, in the long run, early detection can help reduce costs to consumers2 and insurers and reduce stress on the overall economy.3 After all, the least expensive medical challenge is the one that never happens or the one that is treated before it becomes catastrophic.

In 2024, our goal is to impress upon people that the time to prepare is now. Think about it — would you wait for a hurricane to happen before weatherproofing your house? Of course not. Instead, you would install storm shutters, secure loose items in the yard and, yes, purchase insurance that will cover your property in the event of significant damage. We should do the same with our health care.

The American Cancer Society recently released its 2024 statistics. Some of the news is good. Death rates from cancer are declining due to, you guessed it, early detection and improvements in treatment protocols.

We urge people, regardless of life stage, to review the cancer warning signals, none of which would mean you have cancer, but could serve as incentive to see your doctor.4 Young people should develop good health habits, particularly as advancements like telemedicine have made it easier than ever to have a routine examination.

Of course, we believe Aflac is the preferred choice for individuals seeking the financial protection provided by supplemental health insurance, but our concern goes much deeper than that. We simply don’t want families to go through what my friend’s wife endured, when it could be avoided.

Dan Amos is Chairman, CEO and President of Aflac Incorporated. In his 34th year, he is the 5th longest-serving CEO in the Fortune 500.


1 Sparks, Hannah. “Millions of Americans can’t afford doctor visits during pandemic: study.” March 31, 2001. https://nypost.com/2021/03/31/46m-americans-avoided-doctor-during-pandemic-due-to-costs/, accessed on Feb. 5, 2024.

2 World Health Organization, “Promoting cancer early diagnosis.” Accessed on Jan. 29, 2024. https://www.who.int/activities/promoting-cancer-early-diagnosis.

3 Fendrick, Mark, M.D. “Cancer screenings have saved the U.S. at least $6.5 trillion, study estimates.” University of Michigan. Aug. 17, 2023. https://thrive.kaiserpermanente.org/care-near-you/northern-california/santarosa/wp-content/uploads/sites/15/2015/10/Cancer-Warning-Signals_tcm28-808438.pdf, Accessed on Feb. 5, 2024.

4 Kaiser Permanente, “Cancer Warning Signals.” Accessed on Jan. 29, 2024. https://thrive.kaiserpermanente.org/care-near-you/northern-california/santarosa/wp-content/uploads/sites/15/2015/10/Cancer-Warning-Signals_tcm28-808438.pdf.


Content within this article is intended to provide general information about an evolving topic and does not constitute legal or financial advice regarding any specific situation. This information is not intended to portray any specific details of Aflac supplemental insurance policies. For complete details, including availability and costs of Aflac insurance, please contact your local Aflac agent. Aflac supplemental coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, Aflac supplemental coverage is underwritten by American Family Life Assurance Company of New York.

 

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