Notifications from Aflac

Notifications from Aflac

On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.

 

To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder

To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Postpone cancelations and non-renewals from Tuesday, June 17, 2024, through Wednesday, Oct. 16, 2024.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles for 120 days.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims for at least 120 days.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.

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Aflac Voices — Jeri Hawthorne: Cultivating mental wellness at work

By Jeri Hawthorne, chief human resources officer, Aflac Incorporated

Early in my career, I was leading a global HR function and traveling all over the world to help open facilities in various countries. It was a very intense job — when I wasn’t on a plane, I was commuting almost three hours a day — but it was work for which I felt proud and enjoyed.  

The company presented an opportunity to participate in a leadership training program that emphasized the importance of work-life balance across professional life, family life, community involvement and self-care. Each of us drew a button with four holes, one for each of those four categories. The size of the hole was supposed to represent how much time and energy we were spending on that particular category.

My button had only three holes: an extra-large one for work; two very tiny ones that represented family life and self-care; and community was missing entirely. I loved my job at the time, but that one exercise made me realize that I was placing too much focus on just that one aspect of my life at the expense of quality time in other, more important areas.

I have carried this analogy with me throughout my career and use it regularly to help ensure I integrate each of these facets in a more deliberate way — especially now that the topic of burnout is more top of mind than ever before.

In fact, the recent Aflac WorkForces Report confirmed what I knew to be true from my own experience then and what many Americans are experiencing today — it showed that 74% of American workers are stressed, and 57% currently face at least moderate levels of burnout.

Now that I’m in a position to influence change and help ensure the well-being of those at my workplace, I have some advice that helped me in my journey to build mental wellness at work:

  • Draw your own button. The only way to know what you need to do is to assess where you are today. Draw a button with four holes representing your professional life, family life, community involvement and self-care, and make the size of each hole bigger or smaller based on how much of your time is spent in each category. Use that to find where you need to adjust how you spend your time and energy. Know that your priorities will likely change based on life circumstances. So, use this analogy over time as your think about priorities.
  • Get to know your benefits. Trying to understand your benefits in a time of distress can create more stress. If you have access to benefits, take time to learn them so you can take advantage of available services, apps and classes dedicated to enhancing your mental health. Some employers even provide programs that address other aspects — such as financial, social and physical wellness — that can also play a role in mental health.
  • Find the line. There is a fine line between beneficial stress that leads to growth and stress that leads to burnout. I’ve learned that mental wellness is like physical wellness in a lot of ways. Much like strength training helps build muscle, mentally challenging work can help build resilience. But in that same vein, working out too hard or too often can put you at risk for injury, just as being overwhelmed with daily responsibilities with no chance for rest can put you at risk for burnout. The line between the two is different for everyone, but it’s important to find where it is for you.
  • Use your PTO. If you’re in the workforce, you may earn paid time off (PTO) — use it. Whether you take a big, weeklong trip or just a day to unplug at home, use that time to reset and recharge. (And if you manage employees, encourage them to use their PTO, especially if it’s at risk of expiring. Having that level of support from leadership goes a long way in building trust.)  
  • Get your health checkups. Whether you feel fine or not, it’s always important to get your regular checkups — they help ensure you’re in good health, and they present opportunities to have open conversations with health care professionals about building mental wellness.

Work is a significant part of who we are — after all, we spend at least a third of our weekdays at work — but it’s important to remember that it is just one component of who we are and just one component of what impacts our mental health. Set aside time regularly to take stock of where your time and energy are going, so that you can ensure you’re bringing your best self across all areas of life.

Aflac includes American Family Life Assurance Company of Columbus and

American Family Life Assurance Company of New York

Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999

 

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