To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Update regarding June 2025 security incident. View notification
134 hours. Dozens of colleagues. One meaningful, shared purpose.
Over the past six months, teams of Aflac employees have volunteered at Feeding the Valley Food Bank, part of the Feeding America network, to help provide nearly 45,000 meals for children and adults living with food insecurity in the Chattahoochee Valley in Georgia and Alabama — over 53,800 pounds of food so far this year.
Aflac’s long history with Feeding the Valley includes a recent $290,000 donation toward a much-needed expansion at its Midland, Georgia location. In addition to other amenities, the new space has an air-conditioned area dedicated to volunteering — the Aflac Hunger Action Center — with twice as much room as the previous volunteer space.
“Since 2017, we’ve been able to increase our footprint by 75% — that equates to storage space that can accommodate an additional 2 million pounds of dry food and enable distribution of more than 5 million pounds of lean meats and fresh produce per year,” said Frank Sheppard, President and CEO at Feeding the Valley. “And, with the expanded Aflac Hunger Action Center, we have double the space to accommodate our amazing community volunteers who help us get food packaged and ready to be placed into the hands of those in need.”
Last year, more than 15 million pounds of food were provided to individuals and more than 350 partner food pantry organizations throughout 17 counties in Georgia and one in Alabama.
Volunteering at Feeding the Valley has become a regular activity for the Aflac Sales Resolution team, who packed 390 mobile pantry boxes and 80 buddy packs during a recent outing. Feeding the Valley’s mobile pantries provide boxes of canned goods and groceries to more than 12,000 families per month where there is limited access to a grocery store or an emergency food pantry. And, because hunger doesn’t take the weekend off, their Buddy Pack program is there to help bridge the gap between the school week and the weekend, when free breakfasts and lunches are not available.
“We always leave feeling like we have really participated in something worthwhile and are making a difference in our community, said Mike Tucker, manager, Aflac Sales Resolution. “This is also a great team-building event and brings us closer together as a team.”
Jon Sullivan, director, Aflac Corporate Communications, agrees. His team recently gathered at Feeding the Valley to help sort and pack boxes of canned goods, juice, rice and other nonperishable items.
“Taking the afternoon recently to pack mobile pantry boxes at the new Aflac Hunger Action Center was hard work, but it was also a great experience for our team,” said Sullivan. “Not only were we able to help address a tremendous need within our community, but we also found great value in spending quality time together in service to others. We work as a team at the office every day, but realizing the difference our teamwork can make outside of our daily jobs was a true morale boost.”
For more information about Feeding the Valley, visit FeedingTheValley.org, and learn more about how Aflac gives back to the community at Aflac.com/AboutAflac.
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