Notifications from Aflac

Notifications from Aflac

To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy.  Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.

For Network Dental and Vision Members:

This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


 

 

To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.

For Network Dental and Vision Members:

Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.


To help provide relief for Arizona policyholders residing in Gila County affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.

Aflac Incorporated Discloses Cybersecurity Incident View notification

Request a Quote

Stories

Aflac employee’s journey to becoming ‘Totally Teosha, Stronger Than Before’

Teosha Harrison’s best friend, Lola, was 28 when she was diagnosed with breast cancer. For 10 years, Teosha was at Lola’s side — to support and encourage her every step of the way through her cancer journey. Teosha was not only a friend to Lola, but also an advocate for breast cancer awareness and early detection. Sadly, Lola passed away. Soon after, Teosha had her first mammogram at age 38.

Knowing your body

A few months after the mammogram, Teosha noticed a lump in one of her breasts but dismissed it as scar tissue from a medical procedure two years prior. During a visit to the doctor for swimmer’s ear, she mentioned the lump to her physician, who encouraged her to have it checked right away. On Sept. 18, 2018, Teosha was diagnosed with Stage 1A Progesterone Positive Breast Cancer.

“I knew something wasn’t right because I know my body. I discovered the lump after a self-check,” said Teosha. “Knowing your body is so important because it can help you talk to your doctor and get in front of something like breast cancer.”

Walking through the darkness of breast cancer

Teosha’s type of cancer had the propensity to spread quickly. Her treatment journey began with eight rounds of aggressive chemotherapy followed by a double mastectomy. The treatment was challenging, both physically and mentally. The disruption of breast cancer had stripped her independence.

“Before I was diagnosed, I was on the go. My three sons were really active in basketball and band. I was working full time. Everyone leaned on me,” said Teosha. “Honestly, some days I thought dying would have been easier than enduring the physical and mental fight cancer presented. There were sad, dark times and low valley moments. But then I realized I was not walking alone. It was hard for me to accept help, but I did, thanks to the encouragement of my mother. It was humbling as I began to lean on others.”

Finding light in the darkness

Teosha’s supporters rallied around her as she completed treatment, surgery and reconstruction. As her life was getting back on track, Teosha lost her father and faced other personal challenges that inspired her to shift her perspective.

“After overcoming breast cancer and the other obstacles in my life, I found strength to become the best version of myself that I could be,” said Teosha. “Cancer changed me completely. I liked the old Teosha, but she was gone. I didn’t have to be a diminished version of myself. I am different now, and that’s okay. I am still Teosha but stronger than ever before!”
 
Unapologetically, Totally Teosha

Teosha used to be her biggest critic. Now, she’s her biggest fan.

“I am not the person I was before cancer. Some days, I don't know who I am, and I give myself grace,” said Teosha. “I had to walk through sadness and pain to rediscover myself. I’m now unapologetically ‘Totally Teosha, Stronger Than Before.’”

Teosha Harrison journal for flip book

In October 2023, Teosha will reach a milestone — five years since diagnosis — and will be in remission. She will mark the occasion with Aflac colleagues who will join her to participate in the 33rd annual Walk for Life, a breast cancer fundraising and awareness event in Columbia, South Carolina.

“I’m excited to be on Team Aflac at Walk for Life,” said Teosha. “And hearing the word ‘remission’ has been a long time coming. I’m looking forward to it.”


Teosha Harrison, who has been in the insurance industry for more than 25 years, is an implementation manager on the Client Onboarding and Implementation team at Aflac in Columbia, South Carolina.

This article contains the personal story and opinions of an Aflac employee, who is also an Aflac policyholder. This information is not intended to portray any specific benefits or details of Aflac cancer insurance (also known as specified-disease insurance in some states) and is not a solicitation for insurance.

WWHQ | 1932 Wynnton Road | Columbus, GA 31999

AGC2301168News                                                                                         EXP 10/24