To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Giraffes can’t dance … or can they?
Eager pre-K through 2nd grade students from MLK Elementary School in Columbus skipped, hopped and meandered in lines from their big yellow school buses into the RiverCenter for Performing Arts recently, excited to find out just that. The morning field trip to see a stage musical adaptation of the popular children’s book, ‘Giraffes Can’t Dance’ by Giles Andreae, was for most of the 290 students not only their first visit to a grand performing arts landmark, but also their very first time seeing a live stage production.
Aflac and the power of relationships made it happen.
When Aflac’s Lanita Lucas, whose job includes engagement with community schools in Columbus, Georgia, learned of the Title I school’s desire to expose more of their students to the arts, she set out to help make it possible.
“I knew that Aflac was a season sponsor of the RiverCenter, so I reached out to our Corporate Social Responsibility team to see if we could help the school receive a discount on tickets so they could afford to send such a big group of students,” said Lucas. The end result to her inquiry, she admitted, was far greater than she anticipated.
“The team offered to pay for tickets for all of the 290 students and teachers. There was absolutely no cost to the school or parents,” she said. “The power of relationships made this happen — community relationships and relationships between departments at Aflac. I am thankful to work for a company where a single question sparked a series of events that led to these kids being able to experience something new and exciting.”
The awe on students’ faces as they entered the grand RiverCenter lobby in the entertainment section of Columbus wasn’t anything that can be easily described, Lucas added. “One student looked around and said, ‘Wow! Is this New York?’ The whole experience made such a difference to so many of them.”
MLK Jr. Elementary Instructional Dean, Cassandra Hippolyte, agreed.
“The Giraffes Can't Dance show was truly a memorable experience for both the kids and teachers alike,” Hippolyte said. “Witnessing the joy and wonder on the children's faces as they immersed themselves in the musical was incredibly rewarding. It's moments like these that reaffirm the importance of providing enriching educational opportunities that spark creativity and imagination.”
The 60-minute production following Gerald the Giraffe and friends on a journey of self-discovery captivated the MLK students and nearly 1,000 other children and adults from throughout the community with positive messages. The moral: Courage and self-confidence can help you overcome obstacles and shine brightly in your own unique way.
Hippolyte thanked Aflac for the opportunity to expose their students to the experience. “I am proud to be associated with a company that prioritizes bringing cultural experiences to students and helping foster a love of learning,” she said. “It's evident that initiatives like these have a meaningful impact on their educational journey.”
So, can giraffes dance? Actually, they can. As Gerald the Giraffe learned, with a little help from friends, anything is possible.
Aflac includes Aflac and/or Aflac New York and/or Continental American Insurance Company and /or Continental American Life Insurance Company.
WWHQ | 1932 Wynnton Road | Columbus, GA 31999
Z2400283 Exp. 3/25
