To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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A remarkable experience for a young Syracuse superfan ahead of the Aflac Kickoff Game
Despite the Orange football team falling short to Tennessee, 45-26, in the Aflac Kickoff Game, there was a victory taking place in Syracuse, New York. As she cheered from her treatment room Saturday afternoon, a Syracuse superfan received her final round of chemo.
Judy, 11, was diagnosed with Ewing’s sarcoma in December 2024. What began as a small lump, suspected to be a mosquito bite, turned out to be a malignant soft tissue tumor.
Of course, the news came as a shock, but Judy faced every step with remarkable strength and resilience.
As they were fishing one afternoon, Judy’s family got an unexpected call from SUNY Upstate Medical University asking for Judy to come visit the Syracuse football facility for a day.
Greeted with a bundle of personality by Otto the Orange, Judy and family arrived at John A. Lally Athletics Complex the week before Syracuse’s season opener. Sitting down with Syracuse Head Football Coach Fran Brown in the film room accentuated by orange and blue, Judy shared a memorable experience highlighted by warm smiles.
Along with signed memorabilia and Syracuse swag, Coach Brown provided Judy with a unique gift. Gratified with a smile, Judy received her personal My Special Aflac Duck ®, a free-of-charge robotic companion that provides a way for children to express their emotions during their time of cancer treatment. Though her new friend displayed plenty of emotions, Judy herself has shown incredible resiliency and positivity. Despite facing countless needle pokes, painful side effects, constant nausea, surgery and the emotional toll of a cancer diagnosis, she has maintained a level of hope and strength that has inspired everyone around her.
Coach Brown conveyed that same perspective of positivity when sharing his faith with Judy and her family expressing where his strength comes from. Judy showed her appreciation by giving Coach Brown a unique bracelet that he would later wear on the sidelines in the Aflac Kickoff Game.
Not wanting their communion to end, Coach invited the family to join him for dinner in the players’ cafeteria where they shared some time together as the special day concluded.
Judy wasn’t the only one to receive Syracuse love that afternoon. A couple of patients in the Syracuse area also received a My Special Aflac Duck as well as a special message and signed memorabilia from Coach Brown.
These patient partnerships wouldn’t have been possible without the outreach that the Aflac Kickoff Game provides and with the help of Aflac nation to provide support. Aflac Northeast Regional Sales Coordinator Joe Calarco was instrumental in connecting Aflac and the local hospitals. Using his connections within the community, he did an admirable job by creating relationships with the patients. Other members of the Aflac nation also attended the get-together to show their support for Judy and her family.
As the nation’s longest-running neutral-site game on opening weekend, the Aflac Kickoff Game blends passion for football with dedication to making a difference. Through Aflac’s partnership with Peach Bowl, Inc., the game places an emphasis on purpose and the support of participating teams’ communities through the Kickoff for a Cause initiative.
In the first three years of Aflac’s sponsorship of the kickoff game, Kickoff for a Cause has helped raise more than $1.2 million while bringing much-needed awareness to pediatric cancer at the start of September, National Childhood Cancer Awareness Month.
This milestone year marks 30 years of Aflac’s commitment supporting pediatric cancer care and research, with more than $191 million contributed since support began. You can also make a difference by visiting give.choa.org/aflac to donate today.
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