To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Inspired by My Special Aflac Duck®, this story of hope, imagination and action helps children learn empathy, with 100% of net proceeds benefiting childhood cancer and blood disorders research and treatment
When words aren’t enough, actions speak louder. That’s the heart of “Beyond Words,” a new children’s book from Aflac that teaches empathy and the power of showing up for others. Written by bestselling author Sheri Fink, the story follows Buddy the bear cub on a heartfelt mission to comfort his hospitalized friend, Bunny. Through Buddy’s imaginative, intergalactic adventures, young readers learn that sometimes it’s not what you say — but what you do — that matters most.
Released in November, Beyond Words is more than a bedtime story. It’s a gift that gives back: 100% of net proceeds benefit childhood cancer and blood disorders research and treatment through the Aflac Childhood Cancer Foundation, Inc. The book was inspired by the overwhelming success of My Special Aflac Duck®, a social robotic companion that continues to bring comfort to more than 41,000 children with cancer and sickle cell disease across the U.S., Japan, and Northern Ireland since 2018.
To celebrate the release of “Beyond Words,” Aflac hosted a special launch event, bringing the book’s message to life for pediatric patients and families. Research astronaut and mom Kellie Gerardi joined author Sheri Fink for an afternoon of cosmic fun at the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta. Gerardi, who provided the book foreword and is the voice behind the audio version of “Beyond Words,” led space-themed crafts and activities while Fink read Buddy’s adventures aloud to an audience of young patients. Both signed copies of the book, creating unforgettable moments for patients and their families.
Joining Fink and Gerardi was Mary Webb, a childhood cancer survivor and patient at the Aflac Cancer and Blood Disorders Center, who contributed her own artwork to the book’s “Why This Book Matters” page, adding an extra layer of inspiration. Her story reminds readers that hope and creativity can thrive, even in the toughest times.
The events weren’t just about fun — they were opportunities for connection. “At Aflac, we believe in going beyond words to make a meaningful difference,” said Buffy Swinehart, senior manager, Aflac Corporate Social Responsibility. “Childhood cancer and blood disorders remain some of the most challenging diagnoses for families, and this book is a way to teach empathy to children while supporting critical research that can change lives.”
Through initiatives like “Beyond Words” and My Special Aflac Duck, Aflac continues its decades-long commitment to helping children and families navigate these difficult journeys with comfort, care and hope.
If you’re looking for a holiday gift that warms hearts and makes an impact, “Beyond Words” is a perfect addition to your list. It is an exciting book that your child will love as he or she learns how to love others as well. And, every purchase helps fund life-saving research and treatment. Visit Aflac.com/BeyondWords to order your copy, share a note of encouragement with children facing illness and join Aflac in going beyond words for children in need.
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