To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Charlie’s smile was timid as her mother gingerly pulled the small patient wagon in which she sat into the room, the two having ventured downstairs on this recent Thursday afternoon to visit the Celebration of Courage Event sponsored by Aflac and Beads of Courage. It was week three of Charlie’s stay as a patient at the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta, and the first time the five-year-old had felt well enough to leave her room.
Celebrating the courage of patients and family members, the free of charge event was held to give them the opportunity to socialize and create new bead necklaces, clips and bracelets that help represent personal milestones in their treatment journeys. Among the bead selections were an Aflac Wingman Bead and a My Special Aflac Duck ® Bead, special nods to the 18 Aflac employee volunteers who had traveled from Columbus to help this afternoon.
Five-year-old Dewey was looking forward to the event, almost as much as he was to turning six the next week, his mother, Megan, admitted as they made their way from one bead station to the next. Dewey sat quietly in his wheelchair, his collection of colorful beads threaded together by a brown string laying on a bright green tray across his lap. There were shiny blue beads, yellow ones and others in various shades of red, green and brown, some with swirls and stripes and even one with a rainbow. Five square, white beads, each with its own bold, black letter, were strung together to spell out his name.
Five-year-old Dewey added colorful beads to those that spell his name.
“Some represent procedures and other milestones,” his mother said of the multiple dozens of beads Dewey brought with him. “Others, he just liked the colors.
“Little things make him happy.”
Aflac volunteers helped Dewey pick out even more beads to add to his collection.
I was so happy to see the smiles on all of the faces,” said Angel Whittlesey Aflac’s Digital Enrollment Support Analyst, who volunteered alongside husband Marlon, an Aflac Senior HR Investigations Consultant. The couple handed out strength bracelets and helped patients design and select beads for their own origami crane strand necklaces. Others manned bead stations with activities honoring siblings and parents, and some handed out Certificates of Courage and helped patients weigh their bead collections.
“I was happy to see how positive the patients and families were,” said volunteer Jalisa Jakes, Aflac’s Associate Talent Recruiter. “It reminded me to be more mindful of being positive. Don’t take life for granted.
“Cherish every moment.”
Visit the Beads of Courage website to find out more about and to donate to the program.
Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999
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