On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.
To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder
To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Iowa policyholders residing in Iowa that have been affected by the severe storms, Aflac will provide a premium grace period starting Apr. 16, 2024, and ending Aug. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To provide relief for Texas policy/certificate holders residing in Anderson, Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Burleson, Caldwell, Calhoun, Cameron, Camp, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Delta, DeWitt, Dimmit, Duval, Ellis, Falls, Fannin, Fayette, Fort Bend, Franklin, Freestone, Frio, Galveston, Goliad, Gonzales, Grayson, Gregg, Grimes, Guadalupe, Hardin, Harris, Harrison, Hays, Henderson, Hidalgo, Hill, Hopkins, Houston, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kaufman, Kenedy, Kinney, Kleberg, Lamar, LaSalle, Lavaca, Lee, Leon, Liberty, Limestone, Live Oak, Madison, Marion, Matagorda, Maverick, McLennan, McMullen, Medina, Milam, Montgomery, Morris, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Polk, Rains, Red River, Refugio, Robertson, Rockwall, Rusk, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Titus, Travis, Trinity, Tyler, Upshur, Uvalde, Van Zandt, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Williamson, Wilson, Wood, Zapata, and Zavala counties, and affected by Hurricane Beryl, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in the state that have been affected by the wildfires, Aflac will provide a premium grace period starting July 9, 2024, and ending Oct. 1, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
When Ashleigh George, Aflac regional sales coordinator and Aflac Childhood Cancer ambassador, learned the Beads of Courage program at the Aflac Cancer and Blood Disorders Center at Children’s Healthcare in Atlanta needed funding, she and Aflac’s Mountain Market team stepped up for the kids, using their 2023 kick-off meeting to keep the cause going by becoming the sole source of support and raising nearly $27,000.
Mementos of strength
The Beads of Courage program gives children and teens facing serious illnesses a tangible memento of the journey they experience throughout treatment. For each needle poke, X-ray, procedure and more, they receive a bead to mark the occasion. Soon, they can show off long strings of beads, representing their strength and resilience. It not only improves their quality of life, but it also encourages them and their families to keep pushing forward.
“Every child who becomes a patient at the Aflac Cancer and Blood Disorders Center has the option to participate in the Beads of Courage program thanks to our partners in the Aflac Mountain Market,” said Sara Orton, development director, Aflac Cancer and Blood Disorders Center. “We are extremely grateful to have the opportunity to provide this service and outlet for our patients who are receiving care at our center.”
Reading for the cause
The Mountain Market also cares for its communities closer to home. Along with the delivery of My Special Aflac Ducks® to St. Luke’s Children’s Hospital in Boise, Idaho, Market Director Jaime Gaudet sponsored a Growing Minds Bookshelf. This new library gives young patients the opportunity to take a break and escape into a story. They can choose a book and keep it with them throughout their treatment journey and beyond. It’s something that can be just for them, or they can share with their families and caregivers.
“The Mountain Market’s mission is to take care of our communities,” said Jaime. “Whether it’s through philanthropic activities or through the $50 million Aflac paid in claims last year in Idaho, Oregon-East, Montana and Wyoming, paying it forward with generosity and helping others is just what we do.”
For Aflac’s Mountain Market team, it’s not just about achieving record-breaking sales, it’s caring for your community and delivering on Aflac’s promise to be there for policyholders in their time of need.
Visit the Aflac Cancer and Blood Disorders Center giving site to learn more about and support programs like Beads of Courage and help children in their fight against disease.
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(Left image) Alayne Gamache, Aflac; Sara Orton, development director, Aflac Cancer and Blood Disorders Center; and Jaime Gaudet, Aflac Market Director, deliver My Special Aflac Ducks to St. Luke’s Children’s Hospital in Boise Idaho. (Right image) Sherry Iverson, director of patient and family support services at St. Luke's Children's Hospital; Jaime Gaudet; and Jason Gaudet visit the hospital’s Growing Minds Bookshelf.
Aflac's family of insurers include American Family Life Assurance Company of Columbus and/or American Family Life Assurance Company of New York, and/or Continental American Insurance Company (CAIC) and/or Continental American Life Insurance Company and\or Tier One Insurance Company.
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