On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.
To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder
To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Iowa policyholders residing in Iowa that have been affected by the severe storms, Aflac will provide a premium grace period starting Apr. 16, 2024, and ending Aug. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To provide relief for Texas policy/certificate holders residing in Anderson, Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Burleson, Caldwell, Calhoun, Cameron, Camp, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Delta, DeWitt, Dimmit, Duval, Ellis, Falls, Fannin, Fayette, Fort Bend, Franklin, Freestone, Frio, Galveston, Goliad, Gonzales, Grayson, Gregg, Grimes, Guadalupe, Hardin, Harris, Harrison, Hays, Henderson, Hidalgo, Hill, Hopkins, Houston, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kaufman, Kenedy, Kinney, Kleberg, Lamar, LaSalle, Lavaca, Lee, Leon, Liberty, Limestone, Live Oak, Madison, Marion, Matagorda, Maverick, McLennan, McMullen, Medina, Milam, Montgomery, Morris, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Polk, Rains, Red River, Refugio, Robertson, Rockwall, Rusk, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Titus, Travis, Trinity, Tyler, Upshur, Uvalde, Van Zandt, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Williamson, Wilson, Wood, Zapata, and Zavala counties, and affected by Hurricane Beryl, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in the state that have been affected by the wildfires, Aflac will provide a premium grace period starting July 9, 2024, and ending Oct. 1, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
On and off the court, Aflac is committed to advancing the mission of The Leukemia & Lymphoma Society (LLS). Aflac Group’s annual “Leaders vs. Employees Basketball Game” is a slam dunk for the cause.
Teaming up and giving back
Drew Wellness Center in Columbia, South Carolina, was buzzing on Saturday, Sept. 16, as leaders and employees stepped on the court to shoot some hoops and celebrate, honor and remember those touched by cancer. Alex English, NBA legend and former University of South Carolina basketball star, led the tipoff to start the game. It was a fight to the finish, but the employee team came out on top and earned bragging rights for the year — not only for winning the game, but also for being top fundraisers for LLS.
“The basketball game is a fun way to support the important work and mission of LLS and Light the Night events,” said Bob Ruff, senior vice president, Aflac Group Voluntary Benefits. “Congratulations to the employee team for their victory and for being our top fundraisers.”
“Supporting LLS is a thoughtful way to honor someone whose life has been impacted by cancer,” said Veronica Goodwin, client manager, Aflac Group, and a member of the winning employee team. “Donating and volunteering for events like our annual basketball game can truly make a difference, especially when we rally together to support LLS.”
Championing the cause
Since 2015, Aflac has donated nearly $130,0001 to advance LLS’s mission to cure blood cancers and support patients and families who are facing a blood cancer diagnosis. Aflac also supports LLS through volunteer service.
“Leukemia has touched my family in a very personal way, which is why I am proud to represent Aflac and our employees on the LLS board of directors for the Georgia/South Carolina chapter,” said Aflac Incorporated Executive Vice President and Chief Financial Officer Max Brodén. “Aflac’s culture of philanthropy opens the door to provide support, time and resources to LLS and other charitable organizations. Through the Aflac Childhood Cancer Campaign, more than $170 million has supported childhood cancer research and treatment.”
1 Source: Aflac Corporate Social Responsibility
NBA legend Alex English tips off to Aflac Employee Team member, Quan Prowell (left) and Aflac Leaders Team member, Cary Allen (right).
Aflac Employee Team: Front row: Melissa Davis, Kendall Saxon, Veronica Goodwin. Back row: Brandon Smalls, Quan Prowell, Refeno King, Jordan Vernon.
Aflac Leaders Team: Front row: Tom Buff, Amanda Cates, Kevin Ross. Middle row: Darrick Williams, Jennifer Clyburn, Melody Hodge. Back row: Chris Chapman, Cary Allen, Bob Ruff, Jerry Gumbs, Caleb Huffstetler, Colin Martin.
Aflac Volunteer Team: Front row: Amanda Grover, Loren Phipps, Lindsay McCutcheon, Della Law, Angela Kyzer, Sabrina Jackson, Julie Watson. Back row: Jennifer Rogers, Christina McArthur, Claudia Mikell, Sloan Greenway, Tammy Gilson.
Alex English (left) and Bob Ruff (right) get ready for tip off.
The winning team and top fundraisers — Aflac Employee Team: Front row: Erica Cavanagh, Melissa Davis, Kendall Saxon, Veronica Goodwin, with Bob Ruff. Back row: Brandon Smalls, Quan Prowell, Refeno King, Jordan Vernon.
Aflac herein refers to Aflac and/or Aflac of New York and/or Continental American Insurance Company and/or Continental American Life Insurance Company.
WWHQ | 1932 Wynnton Road | Columbus, GA 31999
Continental American Insurance Company | Columbia, South Carolina
AGC2301214 EXP 9/24