To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Update regarding June 2025 security incident. View notification
For three decades, Aflac Incorporated has stood beside families navigating the unimaginable: a childhood cancer or blood disorder diagnosis. What began as a heartfelt pledge in 1995 has grown into a legacy of compassion, innovation and unwavering support for children and their caregivers. During the 30th anniversary celebration, Aflac leadership, including Aflac Chairman and CEO Dan Amos and Aflac Foundation President Kathelen Amos, joined current and former patients, physicians and staff of the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta to reflect on the longstanding commitment to childhood cancer and blood disorders — the lives touched, the milestones achieved and the hope that continues to drive the mission forward.
Among those in attendance was cancer survivor Elaina Schreckenberger, who appeared in the iconic photo from the Aflac Cancer and Blood Disorders Center’s inaugural event. Just 5 years old at the time, she was a patient undergoing treatment for stage-4 neuroblastoma. A photographer captured a precious moment between her and Aflac Chairman and CEO Dan Amos — a scene they recreated at this year’s occasion.
In 1995, Amos made a bold promise: to help fund what would become the Aflac Cancer and Blood Disorders Center. That initial $3 million gift laid the foundation for a philanthropic journey that has since led to nearly $200 million contributed to pediatric cancer and blood disorder research, treatment and family support services.
“Our commitment to children with cancer and blood disorders is not just a corporate initiative — it’s a deeply personal mission for me, Kathelen, our sales teams and our employees, rooted in a belief that no family should face this journey alone, and we are honored to walk beside them, offering comfort, resources and hope every step of the way,” said Amos.
The Aflac Cancer and Blood Disorders Center is now one of the largest pediatric hematology/oncology programs in the country, treating more than 500 new cancer patients and over 2,100 new sickle cell patients annually. With more than 200 clinical trials and an extensive team of dedicated staff members, including physicians, nurses and researchers, the center continues to push the boundaries of pediatric care and innovation.
That philosophy has guided Aflac’s approach for 30 years and for Amos — as well as the company’s employees and agents — the true measure of success throughout those decades of support lies in the smiles of children, the relief of parents, and the progress made for children with cancer and blood disorders. From funding cutting-edge research to supporting families with transportation, lodging and emotional care, the Aflac Cancer and Blood Disorder Center’s holistic support model addresses the many dimensions of a cancer or blood disorders diagnosis.
“Thirty years is a milestone, but it’s also a reminder that our work is far from over,” said Amos. “We will continue to do everything we can to bring healing and hope to children facing cancer and blood disorders, until there is no longer a need because we have found a cure.”
In a world often defined by bottom lines and quarterly reports, this journey stands as a testament to what’s possible when compassion leads the way. It’s a story not just of corporate giving, but of human connection — and a promise that no child will face cancer or blood disorders alone.
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