To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Armstrong family of Hickory Tavern, South Carolina, continues 21 - year tradition with the beloved plush duck
To Nan and John Armstrong, great memories were among life’s most precious treasures. Their 71-year marriage rooted in faith and tradition, they loved family gatherings, and Sundays were reserved for singing in the church choir followed by a home-cooked lunch with children, grandchildren, great-grandchildren and friends.
The Armstrong family celebrates the holiday season with their collection of Aflac Holiday Ducks from years past.
“Every Sunday,” recalled daughter Kim Wallace from her home in Hickory Tavern, South Carolina, a little less than a mile from the house her parents called home. “We’d all stand in a circle, hold hands and my father would say the blessing. He’d always end with ‘now shake a little love’ and we’d all shake the hands we were holding. Our little tradition.”
Holidays held their own special family traditions, she says. When a Christmas shopping trip in 2001 led Nan and John into Macy’s department store in nearby Greenville, they weren’t expecting the small gift they left with to be such a hit. Known for her quick wit and love of fun, Nan was especially excited about their purchase, her daughter remembers.
“They couldn’t wait for us to all give it a squeeze,” Kim said of the Aflac Holiday Duck her parents bought that Christmas. Introduced in 2001 by supplemental insurance company Aflac, the stuffed, collectible plush dressed in different holiday wear each year helps raise funds for pediatric cancer and blood disorders research and treatment. To date, net sales have provided over $3.7 million to hospitals around the U.S.
“My parents were givers,” said Kim. “They loved to give to others, including charities and especially to their family. Combining their compassionate hearts with a fun gift was a win-win for them.”
With each Christmas that followed, Kim and her brother, Keith, their spouses Andy and Robyn, and grandchildren Jason, Heather, Drew and Brad, looked forward to receiving that year’s Aflac Holiday Duck from Nan and John. As each great-grandchild came into the family, so did another Aflac Holiday Duck.
“It was part of Christmas for us, a new memory made every year,” Kim said. “Memories, they mean everything. Especially now.”
On Sept. 22, 2018, John died at the age of 89. Three years later, on April 2, 2021, Nan passed away. She was 94.
As the first holiday without either of their parents approached, Kim worried about how hard it would be to get through. Her thoughts turned to the Aflac Holiday Duck tradition her parents had started almost two decades before. “I knew I had to keep it alive,” she said.
She wasn’t prepared, she admits, for the emotional reaction that accompanied the delivery of 11 Holiday Ducks last year.
“When they arrived and I opened the box and saw them, I just started crying. Seeing these little ducks all of a sudden made me feel like … like my mom and dad were still here.
“I cried, but I was happy,” she said. “And I know they would be happy that their Holiday Duck tradition continued.”
The 2022 Aflac Holiday Duck is available at AflacChildhoodCancer.org.
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