To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Intuitively, and by watching a child’s reaction, Aflac was confident that My Special Aflac Duck® was effective in supporting children and families going though cancer treatment, but we could only say “anecdotally” — until now. Recent clinical research finds that our robotic duck helps pediatric cancer patients cope with distress and anxiety associated with treatments.
In the multi-year study, both parents and caregivers reported a reduction in distress, nausea, pain and treatment — and procedural anxiety — for their children who received My Special Aflac Duck®, according to a clinical trial released April 5.
Research Team Includes (but not limited to):
Researchers at Children’s Healthcare of Atlanta and Emory University School of Medicine conducted a randomized clinical trial utilizing My Special Aflac Duck®. They surveyed 160 caregivers with children undergoing cancer treatment across eight hospitals throughout the United States over a three-year period. The team said they expected the duck to provide comfort to the pediatric cancer patients, but there is one finding that surprised them.
Questions researchers asked caregivers account for 18 symptoms of distress called the “global measure of parental distress” marking a holistic look at how helpful the duck could be for caregivers.
“Not only did initial observations yield statistically significant and positive results for the children in the My Special Aflac Duck® group, but we also found that the duck benefitted caregivers such as parents and guardians,” Klosky said. “This finding is notable because we utilized a global measure of parental distress in the study, suggesting that My Special Aflac Duck® intervention resulted in significant symptom relief among those who care for young children on-treatment for cancer.”
Ines Rodriguez Gutzmer, Aflac senior vice president and Chief Communications Officer, said this unexpected finding is a celebrated addition to an overall positive study showcasing the duck’s valuable contributions.
“It’s reassuring to confirm that My Special Aflac Duck is working, helping pediatric cancer patients and those who care for them,” Gutzmer said. “The impact of the duck on caregivers provides additional evidence that our efforts in supporting the entire children’s ecosystem are tangible, helping them to stay well and strong and to be better equipped to care for the patients. This unexpected finding further expands the impact and success of the program.”
The Aflac Childhood Cancer Foundation Inc. has distributed more than 29,000 ducks free of charge to children three and up diagnosed with cancer and blood disorders such as sickle cell disease. The duck is also a hallmark of Aflac’s commitment to children with cancer, which started in 1995 and continues today with $181 million and counting donated to research, treatment and awareness. My Special Aflac Duck® is the result of more than 18 months of research and development prior to the duck launching in 2018. The duck provides comfort and companionship through play, the way children are already accustomed to. The duck can also receive its own “treatment” through medical play accessories, one of the most-enjoyed features of the duck, according to the study. The medical play accessories further comfort the child by helping familiarize common medical equipment such as a stethoscope, an IV, a syringe and more. The corresponding App also enables children to use their imaginations to play and to learn more about their treatments.
“This important research further extends our commitment to children with cancer, which has been our philanthropic focus for nearly 30 years,” said Buffy Swinehart, senior manager of Corporate Social Responsibility at Aflac. “Our work began at the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta and now extends throughout the U.S., Japan and Northern Ireland. We’re excited to build on this great news, expand our reach and provide comfort and joy through My Special Aflac Duck®.”Watch a demonstration of My Special Aflac Duck in both English and Spanish. Visit Aflac.com to learn more about Aflac Corporate Social Responsibility.
Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999
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