To help provide relief for California policyholders residing in Ventura and San Diego Counties affected by the winter storms, Aflac will provide a premium grace period starting Jan. 22, 2024, and ending Mar. 25, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder
To help provide relief for California policyholders residing in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Apr. 4, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
To help provide relief for California policyholders residing in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, and Sutter Counties affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending May 21, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.
With nearly 24,000 My Special Aflac Ducks delivered free of charge in the United States, Northern Ireland and Japan to date, it’s no surprise to see one in the hands of a pediatric cancer or sickle cell patient. But in April, the cuddly companion was a special guest at the General Meeting of the Japan Medical Association.
At the General Meeting of the Japan Medical Association, kids interact and play with social robot My Special Aflac Duck, which provides comfort and joy to kids with cancer and sickle cell disease.
Held every four years, this meeting brings together Japanese physicians, medical experts, researchers, students and the general public for an open discussion. As part of an exhibit, Aflac Japan Division Manager Yuichi Kase held a hands-on session where children could interact and play with My Special Aflac Duck and create beautiful artwork that was displayed around the exhibit. Meanwhile, parents learned about the needs of pediatric cancer patients and how the features of this robotic companion can help comfort kids with this disease.
Features of My Special Aflac Duck include an interactive mobile app that allows children to virtually bathe and feed their duck, customizable soundscapes that provide soothing visuals and sounds, smart sensors that enable touch and awareness of light and sounds, and a calming heartbeat and breathing vibrations. To help children express themselves, the duck also comes with seven feelings emoji discs that, when tapped to a sensor on the duck's chest, prompt My Special Aflac Duck to emulate each emotion.
Introduced in 2018 after 18 months of research, My Special Aflac Duck is an award-winning social robot initially designed to help bring comfort and joyful moments to children with cancer; in 2022, the Aflac expanded the program to included various medical equipment designed specifically to address the sickle cell disease experience. Since the first delivery in 2018, Aflac has distributed nearly 24,000 My Special Aflac Ducks free of charge to kids above the age of 3 who are diagnosed with cancer or sickle cell — more than 1,400 have been given to pediatric cancer patients in Japan.
Learn more about My Special Aflac Duck and Aflac’s 28-year, $168 million-plus commitment to support children with cancer and sickle cell disease and their families at myspecialaflacduck.com.
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