To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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In honor of Childhood Cancer and Sickle Cell Awareness Month in September, we spoke with Georgia teenager Charlaye, who deals with the challenges of sickle cell disease every day, and her family, knowing that spreading awareness makes all the difference.
“It’s important to educate yourself on illnesses that you can’t see, like sickle cell disease, because you never know what anybody is going through,” Charlaye said.
Helping patients like Charlaye is part of Aflac’s philanthropic mission of supporting pediatric cancer and blood disorders research and treatment. Throughout the last 30 years, Aflac has raised more than $191 million for the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta, the largest pediatric sickle cell program in America.
Aflac was founded in 1955 on the concept of helping people in their time of need. As a pioneer of the cancer insurance industry in the United States, the company has intentionally aligned its business with where we give back to the community, most specifically, through our primary philanthropic cause, childhood cancer and blood disorders.
“We realized everyone in some way, shape or form has been touched by cancer or blood disorders,” said Buffy Swinehart, senior manager of Aflac’s Corporate Responsibility program. “We also learned that pediatric cancer and blood disorders, specifically, are severely underfunded.”
To further this work, Aflac has created and delivered more than 39,000 My Special Aflac Ducks® since the program began in 2018. My Special Aflac Duck is a cuddly, comforting robotic companion given free of charge to children ages 3 and up diagnosed with pediatric cancer or sickle cell disease. The duck has been scientifically proven to provide relief from stress and anxiety through innovative technology that helps children prepare for medical procedures, communicate their feelings, practice distraction techniques and more.
Charlaye’s story and the great work by medical professionals to treat and research children’s cancer and blood disorders was told through a video featured on Aflac.com/BridgeToBrighter, and aired on television stations across the nation as part of the company’s 2025 September campaign, honoring the children and families experiencing these challenges.
Learn more about Aflac’s work in September and each month throughout the year at Aflac.com/BridgeToBrighter.
Aflac coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, Aflac coverage is underwritten by American Family Life Assurance Company of New York.
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