On Feb. 21, 2024, the cyber event reported by Change Healthcare, a company that assists healthcare providers with claims submissions and payments, has created a significant impact to health care providers, including hospitals, individual practitioners, practice groups, diagnostic centers, laboratories, and pharmacies. We have determined Aflac’s primary operations are not impacted. Further, Aflac and its subsidiaries do not have any direct connection to Change Healthcare systems in any of Aflac’s systems or applications. At this time, we are not aware of any impact to customer data but we are monitoring for any communications from our critical third-party suppliers. While Change Healthcare’s cyber event was not directed at Aflac, we will provide flexibility with claims submissions related to this incident should it be needed. If you believe you have a claim impacted by Change Healthcare’s event, please contact Aflac at 800-992-3522.
To help provide relief for Arkansas policyholders residing in Baxter, Benton, Boone, Carroll, Fulton, Grant, Greene, Madison, Marion, Nevada, Randolph, Sevier, and Sharp counties affected by severe storms, floods and tornadoes occurring May 24-26, Aflac will provide a premium grace period starting May 24, 2024, and ending July 23, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
To help provide relief for California policyholders residing in the state of California affected by the winter storms, Aflac will provide a premium grace period starting Feb. 3, 2024, and ending Aug. 20, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder
To provide relief for New Mexico policy/certificate holders residing in Lincoln County and the Mescalero Apache Reservation and affected by the wildfires, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Iowa policyholders residing in Iowa that have been affected by the severe storms, Aflac will provide a premium grace period starting Apr. 16, 2024, and ending Aug. 26, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To provide relief for Texas policy/certificate holders residing in Anderson, Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bell, Bexar, Bowie, Brazoria, Brazos, Brooks, Burleson, Caldwell, Calhoun, Cameron, Camp, Cass, Chambers, Cherokee, Collin, Colorado, Comal, Dallas, Delta, DeWitt, Dimmit, Duval, Ellis, Falls, Fannin, Fayette, Fort Bend, Franklin, Freestone, Frio, Galveston, Goliad, Gonzales, Grayson, Gregg, Grimes, Guadalupe, Hardin, Harris, Harrison, Hays, Henderson, Hidalgo, Hill, Hopkins, Houston, Hunt, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kaufman, Kenedy, Kinney, Kleberg, Lamar, LaSalle, Lavaca, Lee, Leon, Liberty, Limestone, Live Oak, Madison, Marion, Matagorda, Maverick, McLennan, McMullen, Medina, Milam, Montgomery, Morris, Nacogdoches, Navarro, Newton, Nueces, Orange, Panola, Polk, Rains, Red River, Refugio, Robertson, Rockwall, Rusk, Sabine, San Augustine, San Jacinto, San Patricio, Shelby, Smith, Starr, Titus, Travis, Trinity, Tyler, Upshur, Uvalde, Van Zandt, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Williamson, Wilson, Wood, Zapata, and Zavala counties, and affected by Hurricane Beryl, Aflac will provide the following protections for policy/certificate holders:
In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:
Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in the state that have been affected by the wildfires, Aflac will provide a premium grace period starting July 9, 2024, and ending Oct. 1, 2024. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac changes lives, sometimes in unexpected ways.
Has this ever happened to you? When people know you work for a certain company, sometimes they’ll tell you how much it means to them — or to someone they know — and how it changes lives.
It happened to Ashley Dusenbury, senior manager, Corporate Communications at Aflac, in November. As she shared information about Corporate Communications with new hires at a new employee orientation, she noticed someone who was especially attentive during the corporate social responsibility portion of the presentation — and that he looked familiar. She knew that she knew him.
As the orientation wrapped up, the man, Brian Teague approached Ashley and said, “I think you know my son, Daniel! I work for Aflac now.”
The Teague Family (from left to right: Brannon, Brian, Austin and Daniel) traveled to the Kennedy Space Center in Florida as part of a collaboration between Make-A-Wish South Carolina and Aflac. After the family's trip, Brian decided to make a life-changing career move to work with Aflac.
“Within seconds of my arrival, I had noticed Brian was among the group of new hires,” said Ashley. “I had never met Brian in person, but felt I knew him because of a story I had written about his son in August, highlighting Daniel’s journey with acute lymphoblastic leukemia and his wish to become an astronaut.
“Aflac had teamed up with Make-A-Wish South Carolina and the South Carolina State Museum to help make Daniel’s wish come true.”
During a surprise celebration at the museum, Daniel and his family learned they would be heading to Kennedy Space Center in Florida. The event included a taped, personal message by Gen. Charles “Charlie” Duke — a retired astronaut who walked the surface of the moon during the Apollo 16 mission in 1972 — and a gift of luggage just the right size for a little boy.
Taking off for Florida
Daniel and his family packed that luggage and traveled to Kennedy Space Center this past August — the final component of his dream come true.
“Daniel is in remission and has a lot more energy now that his treatment is done,” said Brian. “And residual chemotherapy side effects, such as nightmares, are no longer an issue.”
With Daniel’s energy level returning to pre-treatment levels, he and his brother, 4-year-old Austin, thoroughly enjoyed their space center adventure.
Six-year-old Daniel Teague dreams of being an astronaut one day.
Making a life-changing career decision
As a result of the experience, Brian and his wife, Brannon, researched Aflac and its commitment to children with cancer and blood disorders. They liked what they learned and were so impressed with the role Aflac played in making Daniel’s wish come true that Brian looked into full-time employment opportunities here. As he explored Aflac’s advantages, he was convinced it was the company for him.
“I wanted to work for a company that genuinely cares about others and communities,” said Brian. “I wanted to work at Aflac because of the outpouring of generosity and kindness for Daniel.”
He applied for employment, and on Sept. 25, he was hired as a remote Aflac Group application developer.
Helping others prepare for what life may bring
“Aflac’s impact on my son’s life was very profound for me,” said Brian. “It inspired me to say thank you to Aflac in my own way. When trying to think of a way to do this, I knew that I could be an asset for Aflac based on my career experience in insurance and programming.”
Seeing Ashley at NEO confirmed those feelings
“Now that I’m working for Aflac, I am excited that I help deliver our promise,” said Brian. “We help provide our policyholders with the peace of mind that comes from knowing they are better prepared for whatever life may bring and recognize that, especially during a health event, today is what matters most. Thank you to everyone at Aflac for letting me be part of something amazing!”
Get to know Aflac and our philanthropic activities at Aflac.com/About-Aflac.
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