To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
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Aflac changes lives, sometimes in unexpected ways.
Has this ever happened to you? When people know you work for a certain company, sometimes they’ll tell you how much it means to them — or to someone they know — and how it changes lives.
It happened to Ashley Dusenbury, senior manager, Corporate Communications at Aflac, in November. As she shared information about Corporate Communications with new hires at a new employee orientation, she noticed someone who was especially attentive during the corporate social responsibility portion of the presentation — and that he looked familiar. She knew that she knew him.
As the orientation wrapped up, the man, Brian Teague approached Ashley and said, “I think you know my son, Daniel! I work for Aflac now.”
The Teague Family (from left to right: Brannon, Brian, Austin and Daniel) traveled to the Kennedy Space Center in Florida as part of a collaboration between Make-A-Wish South Carolina and Aflac. After the family's trip, Brian decided to make a life-changing career move to work with Aflac.
“Within seconds of my arrival, I had noticed Brian was among the group of new hires,” said Ashley. “I had never met Brian in person, but felt I knew him because of a story I had written about his son in August, highlighting Daniel’s journey with acute lymphoblastic leukemia and his wish to become an astronaut.
“Aflac had teamed up with Make-A-Wish South Carolina and the South Carolina State Museum to help make Daniel’s wish come true.”
During a surprise celebration at the museum, Daniel and his family learned they would be heading to Kennedy Space Center in Florida. The event included a taped, personal message by Gen. Charles “Charlie” Duke — a retired astronaut who walked the surface of the moon during the Apollo 16 mission in 1972 — and a gift of luggage just the right size for a little boy.
Taking off for Florida
Daniel and his family packed that luggage and traveled to Kennedy Space Center this past August — the final component of his dream come true.
“Daniel is in remission and has a lot more energy now that his treatment is done,” said Brian. “And residual chemotherapy side effects, such as nightmares, are no longer an issue.”
With Daniel’s energy level returning to pre-treatment levels, he and his brother, 4-year-old Austin, thoroughly enjoyed their space center adventure.
Six-year-old Daniel Teague dreams of being an astronaut one day.
Making a life-changing career decision
As a result of the experience, Brian and his wife, Brannon, researched Aflac and its commitment to children with cancer and blood disorders. They liked what they learned and were so impressed with the role Aflac played in making Daniel’s wish come true that Brian looked into full-time employment opportunities here. As he explored Aflac’s advantages, he was convinced it was the company for him.
“I wanted to work for a company that genuinely cares about others and communities,” said Brian. “I wanted to work at Aflac because of the outpouring of generosity and kindness for Daniel.”
He applied for employment, and on Sept. 25, he was hired as a remote Aflac Group application developer.
Helping others prepare for what life may bring
“Aflac’s impact on my son’s life was very profound for me,” said Brian. “It inspired me to say thank you to Aflac in my own way. When trying to think of a way to do this, I knew that I could be an asset for Aflac based on my career experience in insurance and programming.”
Seeing Ashley at NEO confirmed those feelings
“Now that I’m working for Aflac, I am excited that I help deliver our promise,” said Brian. “We help provide our policyholders with the peace of mind that comes from knowing they are better prepared for whatever life may bring and recognize that, especially during a health event, today is what matters most. Thank you to everyone at Aflac for letting me be part of something amazing!”
Get to know Aflac and our philanthropic activities at Aflac.com/About-Aflac.
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