To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide billing leniency for impacted insureds, an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder. Affected members should contact Aflac at 800-992-3522 for assistance.
For Network Dental and Vision Members:
This also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate. Affected members are not required to obtain prior approval when accessing appropriate out-of-network providers when in-network providers are unavailable. The cost-sharing for out-of-network will be in amount equal to cost-sharing affected members would have paid for the provision of that service in-network. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Tuolumne and Calaveras Counties affected by the lightning-ignited fires, Aflac will provide a premium grace period starting Sept. 2, 2025, and ending Nov. 18, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Alaska policyholders and certificate holders residing in Northwest Arctic Borough, North Slope Borough, Kusilvak Census Area, Bethel Census Area, Nome Census Area, and Aleutians West Census Area who are affected by the storm, Aflac will provide an extended premium grace period starting Oct. 9, 2025, and ending Dec. 15, 2025. This grace period also includes an extension of filing deadlines for claims and leniency for any other actions required under the policy or certificate. In addition, Aflac will relax prescription drug benefit guidelines to allow payment of claims when a covered prescription drug is refilled prior to the usual 30-day limit. Policyholders and certificate holders may also request a replacement copy of their policy or certificate.
For Network Dental and Vision Members:
Aflac is providing temporary relaxation of precertification and referral requirements. Members will have access to appropriate out-of-network providers if in-network providers are unavailable or if they have been displaced, and leniency will be provided for any other actions required under the certificate. Affected members should contact Aflac Benefits Solutions (formerly Argus Dental and Vision) at 855-819-1873, option 1, for assistance.
To help provide relief for Oregon policyholders residing in Oregon who were affected by the wildfires, Aflac will provide a premium grace period starting Sept. 3, 2025, and ending Nov. 26, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for Arizona policyholders residing in Gila, Mohave and Maricopa counties affected by the heavy rains, Aflac will provide a premium grace period starting Sept. 25, 2025, and ending Jan. 13, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
To help provide relief for California policyholders residing in Mono County affected by the Pack Fire, Aflac will provide a premium grace period starting Nov. 13, 2025, and ending Feb. 7, 2026. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.
For Network Dental and Vision Members:
This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.
Aflac Incorporated Discloses Cybersecurity Incident View notification
Since the start of 2023, Aflac has given over $3.3 million to help support the needs of children with cancer and blood disorders and to improve communities and the lives of others through nonprofit funding. Approximately 83% of those funds donated to causes benefiting minority and low-income individuals.
The Aflac Cancer and Blood Disorders Center
Aflac provides funding for the Aflac Cancer and Blood Disorders Center in Atlanta every year. The most recent $1.5 million donation brings the company’s support of the pediatric cancer and blood disorders cause to over $168 million since 1995. In keeping with the growing need to ensure mental and emotional health, this year, Aflac’s donation directly supports the Center’s 35-person Family Support Team, which includes social workers, child life specialists, non-denominational chaplains and music therapists who work in tandem with medical staff to provide therapeutic activities, positive distractions and social support for both patients and families. Family support services are often neglected, leaving hospitals dependent on donations to continue these valuable programs. Aflac is proud and pleased to fill this gap.
The Piedmont Columbus Mobile Unit
Aflac, based in Columbus, Georgia, is also having an impact in communities throughout the nation. One example is a recent donation to Piedmont Columbus Foundation to fund their Mobile Unit, which provides high quality health care to underserved and indigent populations throughout Columbus, a midsized city in western Georgia. This is Aflac’s third year as principal sponsor of the program.
The Piedmont Columbus Mobile Unit clinical team, consisting of a family practice resident, Pharmacy resident, registered nurse, social worker and medical student, conducts weekly clinics and provide medical care, immunizations and health education in 13 locations throughout the city, such as Safe House, Valley Rescue Mission, Open Door, House of Mercy and more. In 2022, they saw 371 clinic patients, administered 191 COVID-19 and influenza vaccinations, prescribed 277 medications and provided blood pressure screenings to 1,763 individuals.
The Piedmont Columbus Regional Mobile Unit sponsored by Aflac takes the road to Safe House and other locations in Columbus to deliver health care and education to underserved across the city.
The Mobile Unit also partnered with The Food Mill mobile farmer’s market, which Aflac also supports, in providing fresh fruits and vegetables to 306 individuals from August through December. The partnership, which encourages patients to use food as medicine, included free screenings for body weight, BMI and waist circumference, and health education.
Chattahoochee Riverkeeper
Aflac’s commitment to our environment led to continued funding of Chattahoochee Riverkeeper (CRK) in 2023, an organization that works to engage and educate the community in stewardship and protection of waterways. The organization’s Neighborhood Water Watch and Sweep the Hooch initiatives give Chattahoochee Valley residents the opportunity, tools and resources to help monitor the health of local waterways and fight litter pollution. Last year, 820 pounds of trash were collected by 50 volunteers at one cleanup site at Lakebottom Park. Overall, in 2022, CRK led cleanups that removed 107,532 pounds of trash from the Chattahoochee watershed.
Aflac employees and family members pick up trash along the Chattahoochee during a former Sweep The Hooch event with Chattahoochee Riverkeeper.
And 167 students from local Hollis Hand Elementary, Flat Rock Middle and Eastside Elementary, all Title 1 schools, experienced hands-on learning about the environment through the West Point Lake Floating Classroom, thanks to scholarships provided through Aflac’s support of CRK.
Employees giving back
In 2022 alone, Aflac employees logged more than 12,000 volunteer hours with organizations and initiatives that are near and dear to them. Whether through fundraising, like the recent fire truck pull in Columbia, South Carolina, to raise funding for childhood cancer, Habitat for Humanity home builds, serving as an ambassador for children’s health, or teaming up to support the needs in our communities and beyond — employees across Aflac express care for those in need.
Take Ruthie Brown (pictured below, left), Aflac Financial Systems Accountant, and Executive Assistant Lisa Dente (pictured below, right), for example. They recently volunteered for a bed build with the Columbus chapter of Sleep in Heavenly Peace. The organization, which Aflac has supported through donations, provides beds built by volunteers, mattresses and bedding to children who do not have a bed.
Aflac employees Ruthie Brown and Lisa Dente volunteer with Sleep in Heavenly Peace in Columbus to build beds for kids in need.
These are but three of the 78-plus donations made by Aflac in the first quarter of 2023. Learn more about how Aflac gives back at investors.aflac.com/Sustainability.
Confidential and Proprietary. For Internal Use Only. Do Not Distribute. This content contains proprietary information and material that is owned by Aflac and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. This content is provided to you for informational purposes. You further agree not to modify, loan, sell, distribute, or create derivative works based on this content. Any use not specifically permitted herein is strictly prohibited.
Z2300597 EXP 6/24
